Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammara Clark

Augusta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative Agent

Alorica
Irvine, CA
11.2020 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 50 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved medication issues over phone with 50 customers daily.
  • Recorded actions taken, issues resolved and provided information to effectively manage customer accounts.
  • Quickly accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 10%.
  • Provided IT software trouble-shooting support to rest of organization.

Customer Service Representative

AnswerNet
Willow, Grove, PA
10.2020 - 11.2020
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations.

Customer Service Representative

Alluvion Staffing Inc.
Jacksonville, FL
09.2020 - 10.2020
  • Provided information to customers regarding well's fargo charge card and loyalty program and helped to open and activate new accounts.
  • Answered constant flow of customer calls with up to 50 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Resolved banking issues over phone with 50 customers daily.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 10%.

Education

Master of Science - Information Technology

Southern New Hampshire University
Manchester, NH
07.2022

Bachelor of Science - Information Technology

Independence University
Salt Lake City, UT
06.2017

Skills

  • Technical Support
  • Professional telephone demeanor
  • Computer Hardware
  • Help Desk
  • Customer Interaction
  • Issue Analysis
  • Customer rapport
  • Good Telephone Etiquette
  • Guest Inquiry Resolution
  • Client Relationship Management
  • Information Technology
  • Knowledge Base
  • Guest Complaint Resolution
  • Policies And Procedures
  • Guest Check-In

Certification

  • Help Desk Tech CompTIA A+ - January 2021 to present

Timeline

Customer Service Representative Agent

Alorica
11.2020 - Current

Customer Service Representative

AnswerNet
10.2020 - 11.2020

Customer Service Representative

Alluvion Staffing Inc.
09.2020 - 10.2020

Master of Science - Information Technology

Southern New Hampshire University

Bachelor of Science - Information Technology

Independence University

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Tammara Clark