Tammara Hargrove
Austin
Summary
To attain employment with a reputable organization that will allow me to use my skills and experience.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2015 - 07.2024
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
ACT Security Group
05.2019 - 05.2021
- Investigated security incidents to identify root causes and prevent future occurrences.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Independent Contractor
Austintatious
01.2014 - 03.2018
- Company Overview: New Homes In Texas, Austin Finest Janitorial services, Lil`s Touch Of Class Salon
- Clean commercial buildings, Boats, Clubs, residential areas
- Assist Real Estate Consultant with filing faxing, provide customer service to clients that are purchasing homes
- Hair braider in Austin and Killeen areas
- New Homes In Texas, Austin Finest Janitorial services, Lil`s Touch Of Class Salon
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Material Handler
Areotek/ flextronics
07.2013 - 01.2015
- Worked in a warehouse
- Supplied computer parts to the assembly line
- Responsible for keeping the lines going by pulling and picking parts
- Specialized in cycle counting to keep up the inventory using scan guns and computer programs
- Stocked parts in different warehouses
- Worked in shipping and receiving area also
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Material Handler
Express PERSONNEL
05.2014 - 01.2015
- Worked in the Warehouse manufacturer department
- Responsible for assembling products in a timely
- Operated different heavy machinery with conveyor belts
- Assembled high tech desk
- Used different types of tools to assemble products together
- Responsible for keeping area neat and clean
- Organized and stock shelves
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
CDL bus operator
Austin charter services
04.2010 - 01.2014
- Transported passengers by bus to and from each destination along with specific routes and times
- Assisted in the human resource department with filing and sorting
- Handled incoming calls on a multi-line telephone system
- Assisted with emergencies that may have occurred
- Documented mileage of each trip on to the drivers log book
- Reported any mechanical defaults that may occur to any of the buses
- Cleaned and fueled buses daily
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
Secretary
Raw TRUCKING
10.2012 - 07.2013
- Assisted in all of the office duties
- Created an alphabetic filing system
- Received all incoming mail, faxed documents
- Assisted with errands such as taking filed documents to the accountant, and shopping for office equipment
- Reorganized office daily to be more productive and timely
- Filed invoices, Sorted and scanned all documents to the computer using the neat desk filing system
- Prepared tax documents form 1099 for all employees
CDL bus operator
Durham bus services
01.2008 - 04.2010
- Transported passengers by bus to and from each destination along with specific routes and times
- Assisted in the human resource department with filing and sorting
- Handled incoming calls on a multi-line telephone system
- Assisted with emergencies that may have occurred
- Documented mileage of each trip on to a driver's log book
- Reported any mechanical defaults that may have occurred to the buses
- Cleaned and fueled buses daily
Route delivery driver /Sales Representative
Cal's Beauty Supply
03.2007 - 06.2008
- Handled all inbound and outbound sales
- Handled all incoming and outgoing calls
- Mailed and delivered products to customers within 200 mile radius
- Received shipments and stop the products in the proper setting
- Preformed manual inventory
- Specialized in advertising
- Designed flyers, brochures and catalogs of the products
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Ensured compliance with company policies and procedures during all delivery tasks.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
Security officer
Ameritex guard services
07.2007 - 01.2008
- Responsible for providing a safe and secure work atmosphere
- Obligated to prevent any safety hazards
- Patrolled interior and exterior of the properties
- Greeted the people that entered and exited the building
- Monitored the building through camera monitors
- Wrote a written report every hour each day
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Investigated security incidents to identify root causes and prevent future occurrences.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Customer service representative
Staffmark/ harte-hanks
10.2002 - 08.2005
- Company Overview: Maytag, Xbox and Microsoft account
- Handled all incoming calls at the call center
- Assisted customers by troubleshooting in the technical support department
- Entered each customers information into a database system to keep track of each individual that needs service
- Directed each call to the proper settings
- Maytag, Xbox and Microsoft account
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Ged -
ACC
07.2002
Skills
- Excel
- Ms Office Online
- Word Perfect
- Windows 7
- Pro Publisher
- Express
- Power Point
- Quick Books
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Security screenings
- Threat assessment
Certification
Class B Drivers License
Timeline
Security Officer
ACT Security Group
05.2019 - 05.2021
Security Officer
Allied Universal Security Services
10.2015 - 07.2024
Material Handler
Express PERSONNEL
05.2014 - 01.2015
Independent Contractor
Austintatious
01.2014 - 03.2018
Material Handler
Areotek/ flextronics
07.2013 - 01.2015
Secretary
Raw TRUCKING
10.2012 - 07.2013
CDL bus operator
Austin charter services
04.2010 - 01.2014
CDL bus operator
Durham bus services
01.2008 - 04.2010
Security officer
Ameritex guard services
07.2007 - 01.2008
Route delivery driver /Sales Representative
Cal's Beauty Supply
03.2007 - 06.2008
Customer service representative
Staffmark/ harte-hanks
10.2002 - 08.2005
Ged -
ACC
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