Tammara Mulvey
Shawneetown.,United States
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues. Motivated to improve service satisfaction and contribute to overall company success. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Experienced working in call center. Skilled at handling various calls while resolving client issues rapidly.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Title Cash of Illinois
Harrisburg, IL
01.2020 - 11.2021
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Delivered service and support to each customer, paving way for future business opportunities.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Made outbound calls to obtain account information.
Merchandising Specialist
SPAR Business Services
West Palm Beach, FL
08.2015 - 09.2019
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Created merchandise displays based on planogram.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
Cashier
Shawnee Quick Mart
Shawneetown, IL
07.2006 - 10.2010
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Verified customer identification for alcohol or tobacco purchases.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
Education
High School Diploma -
Shawneetown High
Shawneetown, IL05.1986
Accounting And Business Management
Webster University
Ocala, FL05.1991
Skills
- Retail sales customer service
- Office equipment proficiency
- Microsoft Office expertise
- Problem-solving abilities
- Clerical support
- Inbound and Outbound Calling
- Call Center Operations
- Store maintenance
- Credit card payment processing
- Report generation
- Customer relations
- Data entry
- Account balancing reconciliation
- Cash deposit preparation
- 10-key proficiency
- Accounting skills
Timeline
Customer Service Representative
Title Cash of Illinois
01.2020 - 11.2021
Merchandising Specialist
SPAR Business Services
08.2015 - 09.2019
Cashier
Shawnee Quick Mart
07.2006 - 10.2010
High School Diploma -
Shawneetown High
Accounting And Business Management
Webster University
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