Summary
Overview
Work History
Education
Skills
Learning is Knowledge
Timeline
SoftwareEngineer
Tammariah Cacciatore

Tammariah Cacciatore

Prescott,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative Agent

Veyo
Phoenix , Arizona
02.2021 - 12.2022
  • I arranged rides for non-medical emergency rides.
  • Input and or updated the customer data into our system
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Teletech
Phoenix, AZ
07.2018 - 08.2021
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Appointment Setter

Desert Valley Aire
Glendale, AZ
04.2014 - 01.2018
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Profiler

Tele-Verde
Goodyear, AZ
06.2011 - 08.2014
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Science - Informational Technology

University of Phoenix
Tempe, AZ
06.2025

Associate of Science - Toast Masters

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
05.2014

Skills

  • Self-Motivated
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Problem-Solving
  • MS Office
  • Organization and Time Management
  • Active Listening
  • Decision-Making

Learning is Knowledge

I am always willing and eager to learn as much as I can. I am driven and never give up. 

Timeline

Customer Service Representative Agent

Veyo
02.2021 - 12.2022

Customer Service Representative

Teletech
07.2018 - 08.2021

Appointment Setter

Desert Valley Aire
04.2014 - 01.2018

Profiler

Tele-Verde
06.2011 - 08.2014

Bachelor of Science - Informational Technology

University of Phoenix

Associate of Science - Toast Masters

Maricopa Community Colleges - Rio Salado Community College

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Tammariah Cacciatore