Pursuing the passion to join the business side of the music industry. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization. Willing to relocate based on position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member/Cashier
Jersey Mike's
06.2024 - Current
Returned to Jersey Mike's in training for a leadership role
Shift Leader
ZaLat Pizza
02.2023 - 05.2024
Offered strong customer service skills, keeping customers satisfied and increasing sales
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Crew Leader
Jersey Mike's
06.2022 - 12.2023
Assisted in the training of new cashiers
Improved equipment maintenance and safety standards
Customer Service Associate
Lowe's Home Improvement
02.2022 - 12.2022
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Team Leader/Trainer
AMC Theatres
04.2020 - 12.2021
Coordinate assignments of cooking personnel to ensure the economical use of food and timely preparation
Resolve customer complaints regarding sales and service
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
Education
BBA - Entertainment Recording Industry Management
Texas Southern University
Houston, TX
05.2026
Associate of Arts - Communications
Houston Community College
Houston, TX
05.2024
Skills
Versed in Microsoft Excel, Word, Powerpoint and Access
Proficient in the DAW: FL Studio
Customer service
Computer literacy
Communication skills
Food service
Leadership
Certification
Food Safety Manager Certificate
Awards
Graduated High School Summa Cum Laude
2x Employee of the Month
Deans List of the Honors College
Houston Association of Black Journalist Award/Scholarship