Hi, I’m
TAMME NORWOOD
Chicago,IL
Summary
Self motivated hard worker with a track record of delivering quality customer service in a diverse level of work skills. Skilled in utilizing Data Entry in Microsoft Systems and also proficient in other software usage such as MEDITECH and EPIC. Efficient record-keeping and fostering strong relationships through empathetic communication. Excelled in team collaboration and computer skills, enhancing customer and patient satisfaction and care plan comprehension. Is a problem solver.
Overview
27
years of professional experience
Work History
University Of Chicago Medicine
Nursing Support Assistant
07.2023 - 06.2024
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate Data entry and documentation of patient information according to established protocols for record-keeping purposes using EPIC data based used in Hospital medical industry.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Loretto Hospital
Certified Nursing Assistant
03.2006 - 06.2023
Job overview
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Delivered individualized patient care by recording vital signs, documenting observations thru MEDITECH data base that is used in hospital and nursing facilities, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Symphony Of Aria
Certified Nursing Assistant
04.2017 - 04.2021
Job overview
- Answered call lights and supported patient comfort while using effective professional communication in a prompt and timely manner.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes using MEDITECH a medical data base used in hospitals for communication between nursing staff and doctor.
- Built rapport with patients and families, providing emotional support during difficult times
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Saks Incorporated
Inbound Customer Service Representative
08.1997 - 02.2001
Job overview
- Answered phone with friendly greeting to create positive inbound calling experience for customers while reading scripted on screen, in a clear, proficiently, professional tone to let the customers know there's a smile on my face when the inbound calls are accepted on my end.
- Answered inbound questions concerning finance charge, late fee adjustments and fraud concerns on customer accounts.
- Resolved complaints to satisfy customers and encourage future transactions.
- Provided constructive feedback for continuous improvement of internal processes, directly impacting customer experience quality.
Education
The College of Office TechnologyChicago, IL
03.2017
Samland Health CareCicero, IL
04.2004
Oak Park And River Forest High SchoolOak Park, IL
High School Diploma
07.1992
Skills
- Fast Learner
- Team Collaboration
- Computer Skills
- Verbal and written communication
- Microsoft Office Suite
- Relationship Building
- File and Record Keeping
Additional Information
Seeking a company that I can grow with to utilize my customer service skills outside of the medical field. A life change is much needed while going into my retirement years for the future for a much more productive stress free life.
Timeline
Nursing Support Assistant
University Of Chicago Medicine
07.2023 - 06.2024
Certified Nursing Assistant
Symphony Of Aria
04.2017 - 04.2021
Certified Nursing Assistant
Loretto Hospital
03.2006 - 06.2023
Inbound Customer Service Representative
Saks Incorporated
08.1997 - 02.2001
The College of Office Technology
Samland Health Care
Oak Park And River Forest High School
High School Diploma
Similar Profiles
Kaveri B Chopra MA., CCC-SLPKaveri B Chopra MA., CCC-SLP
Speech-Language Pathologist & Team Leader at University of Chicago Medicine (UCM)Speech-Language Pathologist & Team Leader at University of Chicago Medicine (UCM)
Deseree A. EvansDeseree A. Evans
Patient Case Specialist at University of Chicago MedicinePatient Case Specialist at University of Chicago Medicine
Tyrone McMurrayTyrone McMurray
Patient Access Specialist (PAS) at University of Chicago Medicine (UCMC)Patient Access Specialist (PAS) at University of Chicago Medicine (UCMC)
Ledaisia ShortyLedaisia Shorty
Nursing Support Assistant at University of Chicago MedicineNursing Support Assistant at University of Chicago Medicine
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation