Tammea Vick
Greenville,KY
Summary
Senior Customer Representative with extensive experience in providing exceptional customer service through phone and in-person interactions. Proficient in handling various customer inquiries and issues while demonstrating adeptness in basic accounting tasks, including the collection and processing of payments. Possesses strong leadership and training capabilities, effectively collaborating within teams and excelling in individual responsibilities. Skilled in data management within processing systems, ensuring accuracy and efficiency in handling customer-related information.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Representative
LG&E and KU Energy
Greenville, KY
02.2016 - 07.2022
- Cash Controller in multiple office locations: Collecting customer payments and ensuring accurate processing.
- Back Office (BO) Communications, Safety Team, Hazard Communication Rep: Overseeing communication and safety compliance.
- Completing service orders for repairs and managing service activation/deactivation.
- Providing exemplary customer service via VoIP phone and resolving inquiries efficiently.
- Verifying creditworthiness through Experian and validating identities using Accurint.
- Generating monthly Suspense and Benchmarking Reports for management.
- Processing state electrical inspections in compliance with regulations.
- Auditing customer account information to identify and resolve issues.
- Consulting with customers, addressing concerns, and suggesting suitable solutions.
- Analyzing customer data for correctness.
- Handling escalated complaints promptly and professionally.
- Communicating product/service information and processing orders.
- Recommending improvements in products, services, and billing methods.
- Providing expert technical support and resolving a wide range of issues.
- Organizing customer databases with accurate information.
- Excelling in difficult situations with diplomacy and professionalism.
- Utilizing software for address updates and service orders.
- Collecting deposits/payments and managing billing arrangements.
- Ensuring compliance with customer service-related laws and regulations.
CSR Contractor for KU
Power Staffing
Madisonville, KY
02.2015 - 02.2016
- Responsibilities: Balance end of day transactions by following cash handling procedures, Collect customer payments, Explain customer billing, Suggest payment options available to customers
Payroll Clerk/Temp Worker
People Plus Inc
Madisonville, KY
08.2014 - 09.2014
- Responsibilities: Calculated, verified, and input all payroll information for all the Temporary and Industrial employees working for People Plus (including all locations in KY), Input type vouchers, invoices, checks, account statements, reports, and other records, Process bills for payment, Garnishments.
Store Manager
Dollar General
Madisonville, KY
11.2013 - 03.2014
- Responsibilities: Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage, Ensure that store is adequately equipped with tools necessary to perform required tasks, Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors, Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes, Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls, Order to ensure the meeting or exceeding of in-stock targets
Education
Bachelor's degree - Human Services
Murray State University
Murray, KY12-2024
ASSOCIATE IN APPLIED SCIENCE degree - Business Administration and Accounting
MADISONVILLE COMMUNITY COLLEGE
Madisonville, KY05.2013
Skills
Account Management
Accounting
Analytical skills
Business Management
Clerical experience (10 years)
Complaint Resolution
Conflict Management
Credit Card Processing
Customer service
Customer Support
Database Management and Research
Documentation Review
Help Desk
Microsoft Access
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Oracle
SAP
Service Recommendations
VoIP Phone
Certification
- Certificate of Accounting, 05/2013
- Certificate of Business Management, 05/2013
- Certificate of Business Administration, 05/2013
- Microsoft Office Certification, Horizon (2020-2021)
Microsoft Word 365 (1 and 2)
Microsoft Excel
Microsoft Powerpoint
Microsoft Access
Assessments
- Customer focus & orientation, 02/2022, Proficient, Responding to customer situations with sensitivity
- Sales skills, 02/2022, Proficient, Influencing and negotiating with customers
- Call center customer service, 02/2022, Proficient, Demonstrating customer service skills in a call center setting
- Customer service, 02/2022, Proficient, Identifying and resolving common customer issues
Languages
English
Timeline
Sr. Customer Service Representative
LG&E and KU Energy
02.2016 - 07.2022
CSR Contractor for KU
Power Staffing
02.2015 - 02.2016
Payroll Clerk/Temp Worker
People Plus Inc
08.2014 - 09.2014
Store Manager
Dollar General
11.2013 - 03.2014
Bachelor's degree - Human Services
Murray State University
ASSOCIATE IN APPLIED SCIENCE degree - Business Administration and Accounting
MADISONVILLE COMMUNITY COLLEGE
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