Senior Customer Representative with extensive experience in providing exceptional customer service through phone and in-person interactions. Proficient in handling various customer inquiries and issues while demonstrating adeptness in basic accounting tasks, including the collection and processing of payments. Possesses strong leadership and training capabilities, effectively collaborating within teams and excelling in individual responsibilities. Skilled in data management within processing systems, ensuring accuracy and efficiency in handling customer-related information.
· Account Management
· Accounting
· Analytical skills
· Business Management
· Clerical experience (10+ years)
· Complaint Resolution
· Conflict Management
· Credit Card Processing
· Customer service
· Customer Support
· Database Management and Research
· Documentation Review
· Help Desk
· Microsoft Access
· Microsoft Excel
· Microsoft Office
· Microsoft PowerPoint
· Microsoft Word
· Oracle
· SAP
· Service Recommendations
· VoIP Phone
Microsoft Word 365 (1 and 2)
Microsoft Excel
Microsoft Powerpoint
Microsoft Access
English
Microsoft Word 365 (1 and 2)
Microsoft Excel
Microsoft Powerpoint
Microsoft Access