Summary
Overview
Work History
Skills
Timeline
Generic

Tammera Ausmus

Cedar Hill,TX

Summary

Personable Customer Service Management offering 9+ years of experience resolving accounts and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

10
10
years of professional experience

Work History

Customer Service Lead

Vistar
02.2014 - Current
  • Responsible for maintaining Customer Accounts- superior service to each customer.
  • Resolved customer service issues (escalated calls and emails) using company processes and policies and provided updates to customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Reached out to customers after completed sales to suggest additional service or product purchases/ sales of obsolete products and promos.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Day to day functions- questionable reports, prelims and coordinating with transportation, inventory, broker, buyers and sales team.
  • sales of fresh pastry daily and weekly
  • Respond to NT emails
  • Multiple reports such as Special Order reports, past due and special pastry reports
  • work with Will Call- pick up orders

Skills

  • Communication- respond in a timely manner
  • Empathy- can identify frustration and
  • Communicate accordingly
  • Patience-listening
  • Sales Expertise
  • Quality Assurance
  • Order Management- phone order and emails
  • Inquiry Requests
  • problem solving and decision making

Timeline

Customer Service Lead

Vistar
02.2014 - Current

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Tammera Ausmus