TAMMERA WILLIAMS
Las Vegas,NV
Summary
I am a Kind, Honest and Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving competence and know the importance of team work.
Overview
32
32
years of professional experience
Work History
Hotel Supervisor
Serene A Vegas Resort
12.2017 - 02.2024
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
- Increased customer retention through exceptional service and timely resolution of issues.
Night Auditor
Mt Charleston Resort
12.2016 - 12.2017
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Front Desk Agent
Silverton Hotel
03.2011 - 11.2016
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Agent
Circus Circus Las Vegas Hotel Resort and Casino
01.1992 - 04.2005
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Education
Certificate - Medical Billing And Coding
Nevada Career Institute
Las Vegas, NV09.2006
High School Diploma -
Robert Mc Queen High School
Reno, NV06.1989
Skills
- Facility Maintenance
- Revenue Management
- Customer service excellence
- Team leadership
- Microsoft Office proficiency
- Attention to detail
- Guest Services Management
- Staff Supervision
- Outlook
Timeline
Hotel Supervisor
Serene A Vegas Resort
12.2017 - 02.2024
Night Auditor
Mt Charleston Resort
12.2016 - 12.2017
Front Desk Agent
Silverton Hotel
03.2011 - 11.2016
Front Desk Agent
Circus Circus Las Vegas Hotel Resort and Casino
01.1992 - 04.2005
Certificate - Medical Billing And Coding
Nevada Career Institute
High School Diploma -
Robert Mc Queen High School