TAMMEY ROGERS
CUSSETA,GA
Summary
Front desk receptionist and Medical billing coder with OBGYN experience at Dr. Thomas Malone, adept in ICD-10 coding and claims processing. Skilled in insurance verification, ensuring accuracy and timely resolution of billing inquiries.
Overview
21
21
years of professional experience
Work History
Medical Billing Coder
Dr. Thomas Malone
01.2010 - Current
- Updated patient financial information to guarantee accuracy.
- Provided exceptional customer service when resolving billing inquiries from patients and insurance carriers.
- Accounts receivable days outstanding through diligent follow-up efforts on overdue accounts.
- Collaborated with insurance companies to resolve discrepancies and expedite payments.
- Scanned and uploaded medical records into electronic medical records system.
- Correctly coded and billed medical claims for office and hospital.
Front Desk /billing/Triage
DR.THOMAS MALONE ,MD
04.2004 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Checked patient insurance and demographic to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Triage Medical
Dr. Thomas Malone MD
04.2004 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor procedures and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
No Degree -
Georgia College And State University
Milledgeville, GACertificate of Technical Studies - CUSTOMER SERVICE CERTIFICATION
Columbus Technical College
Columbus, GAHigh School Diploma -
Spencer High School
Columbus, GA06-1988
Skills
- ICD-10 Application Knowledge
- Insurance Eligibility Verification
- Claims Denial Management
- Payment Posting
- Electronic health records
- Claims processing
- Medical claims coding
- Software Proficiency
Timeline
Medical Billing Coder
Dr. Thomas Malone
01.2010 - Current
Front Desk /billing/Triage
DR.THOMAS MALONE ,MD
04.2004 - Current
Triage Medical
Dr. Thomas Malone MD
04.2004 - Current
No Degree -
Georgia College And State University
Certificate of Technical Studies - CUSTOMER SERVICE CERTIFICATION
Columbus Technical College
High School Diploma -
Spencer High School
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