Summary
Overview
Work History
Skills
Certification
Timeline
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Tammi Arnold

Tammi Arnold

Cameron,MO

Summary

I am a small-town girl born and raised in Missouri. I graduated high school from Polo, Mo I am married to Tyler Arnold from Granby, Colorado, and have two children Whitly (16) and Wyatt (26). I have had many work experiences that give me a very diverse portfolio. Qualified in Sales and Marketing with a highly goal-oriented nature, and proficiency in meeting and exceeding established goals and objectives related to branding, selling, customer service and client relations. I have also very successfully created and managed my own businesses over the years, having experience in every aspect of maintaining and growing them. I have been very successful at every aspect on my career journey. I have been very lucky to have the work experiences I have, and hope to be as lucky in my job search to lead me to a mutually beneficial and rewarding position.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Assisted Living Manager

Straight Arrow Management LLC
11.2023 - Current
  • Managed budgets effectively to maintain high-quality services while controlling costs for residents and the facility.
  • Evaluated resident feedback regularly to identify opportunities for improvement within the facility''s offerings.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Oversaw daily operations, ensuring smooth workflow among departments in the assisted living community.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Increased occupancy rates by conducting community outreach events and fostering relationships with local healthcare providers.
  • Streamlined administrative processes by integrating electronic health record systems and updating documentation procedures.
  • Enhanced staff performance through ongoing training, mentoring, and regular feedback sessions.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
  • Resolved problems, improved operations and provided exceptional service.

Customer Support Specialist

Amerigas Propane
01.2023 - Current
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided timely assistance to customers via phone, ensuring a high level of professionalism at all times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Inside Sales Representative

AmeriGas Propane
09.2021 - 01.2023
  • Top 10 in sales with 200+ Sales professionals.
  • Managed friendly and professional customer interactions.
  • Contributed to team objectives in fast-paced environment.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Informed customers of promotions to increase sales productivity and volume.

SALES & MARKETING DIRECTOR

Oaks Game Ranch
05.2018 - 12.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Negotiated and closed deals with minimal oversight from remote office location
  • Processed orders through system and coordinated available dates and products
  • Sold various products by explaining unique features and educating customers on available dates and products
  • Used online Square credit card processing system to ring up customer purchases, process payments and issue receipts
  • Recommended optimal merchandise based on customer needs and desires
  • Created, branded, and maintained all social media accounts to promote business and sell record number of products
  • Updated website and managed consulting company to optimize SEO for maximum marketing exposure
  • Maximized ROI with promotions by correctly targeting plans, consistently locking in new customers
  • Set-up and managed CRM software for new and existing clients

Assistant Manager

Mama Hawk's Bakery
01.2017 - 02.2018
  • Barista, Chef, and Baker.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Host/Owner

Dressed, Kill TV Show
12.2011 - 12.2014
  • Created and ran an all-women's hunting television show that aired for 3 years on two cable networks across the United States
  • I created social media accounts for branding and marketing, sold advertising to industry companies, did all bookkeeping and accounting for Dressed to Kill TV, developed media kits, organized a pro staff of 9 women, prepared and negotiated advertising contracts, did videography and photography for show, order and distributed all required product for pro staff, and established and maintained working relationships with sponsors and media representatives
  • Created and performed live seminars and Q&A sessions at trade shows and banquets to raise awareness about women in the hunting industry.

Host/ Co-owner

THE WILD OUTDOORS
12.1991 - 12.2011
  • In charge of videography, bookkeeping, public relations, and marketing.

Skills

  • Sales planning and implementation
  • Employee scheduling
  • Communication skills
  • Networking abilities
  • Customer experiences
  • Advertising and marketing
  • Sales expertise
  • Employee Training Program
  • Budget Planning
  • Regulatory Requirements

Certification

Missouri Health and Life License

Missouri Real Estate Broker License

Google Digital Marketing Certification

Colorado Executive Director's Certification



Timeline

Assisted Living Manager

Straight Arrow Management LLC
11.2023 - Current

Customer Support Specialist

Amerigas Propane
01.2023 - Current

Inside Sales Representative

AmeriGas Propane
09.2021 - 01.2023

SALES & MARKETING DIRECTOR

Oaks Game Ranch
05.2018 - 12.2020

Assistant Manager

Mama Hawk's Bakery
01.2017 - 02.2018

Host/Owner

Dressed, Kill TV Show
12.2011 - 12.2014

Host/ Co-owner

THE WILD OUTDOORS
12.1991 - 12.2011

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Tammi Arnold