Tammi Cavanaugh
Monroeville,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
23
23
years of professional experience
Work History
Clinical Access Coordinator II
Allegheny Health Network
05.2001 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Create rotation schedules for 3rd year Drexel medical student's
- Creates call schedules for our 26 Family Medicine Residents
Bartender
Fairway Lounge
01.2002 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Certificate - Medical Office Administration
Western School of Health And Business
Monroeville, PA02.2001
Skills
- HIPAA Compliance
- Decision-making capabilities
- Customer service expertise
- Exceptional organization
- Medical Terminology Familiarity
- Insurance Verification
- Detail-oriented approach
- Scheduling Coordination
- Microsoft Office mastery
- Appointment Setting
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Money Handling
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Patient Registration
- Medical Terminology
- Appointment Scheduling
- Payment Processing
- Eligibility Determination
- Training Coordination
- EMR
- Regulatory Compliance
- System Updating
- Registration management
- Financial Procedures Adherence
- Call Screening
- Fee Collection
- EMR Updating
- Referral Coordination
- Time Management
- Attention to Detail
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking Abilities
- Reliability
- Excellent Communication
- Registration and Scheduling
- Organizational Skills
- Caring and Empathetic
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Documenting and Recording Information
- Insurance verifying
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Resolving Problems
- Patient documentation
- Medical insurance
- Insurance Authorizations
- Task Prioritization
- Outbound Calling
- Self Motivation
- Document filing
- Technical Troubleshooting
- Clerical and Filing Support
- 50 WPM Typing Speed
- Professionalism
- Data Collection
- Administrative and Office Support
- Gathering Information from Patients
Timeline
Bartender
Fairway Lounge
01.2002 - Current
Clinical Access Coordinator II
Allegheny Health Network
05.2001 - Current
Certificate - Medical Office Administration
Western School of Health And Business
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