Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammi Greeno

Customer Service
Melrose,WI

Summary

Dynamic customer service with over 25 years of experience . Expert in inbound sales and product knowledge with excellent eye for detail

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure a customer care position. Ready to help team achieve company goals.

Reliable employee seeking customer care position. Offering excellent communication and good judgment.

Experienced customer care with over 25 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

24
24
years of professional experience

Work History

Brand Specialist

Global Response
La Crosse, WI
10.2018 - Current
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Worked with multiple means of communication within fast-paced environment.
  • Responded to customers within required turnaround times.
  • Exceeded productivity targets and sales goals by Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered calls and emails addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Cross-trained and backed up other customer service managers.
  • Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling orders.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
  • Investigated and resolved accounting, service and delivery concerns.

  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Entered orders into computer database system.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Inbound Customer Service Representative

The Company Store
09.2004 - 10.2018
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Helped customer navigate website to facilitate buying process.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Described product highlights and benefits to help guide purchasing decisions.

Lead Professional House Cleaner

Crown Cleaning Services LLC
05.1999 - 08.2004
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Education

High School Diploma -

Logan High School
La Crosse, WI
1981

Skills

  • Brand Consistency
  • Brand Objectives
  • Product and Service Specification
  • Effective Customer Communication
  • Customer Complaint Resolution
  • Customer Consultations
  • Telesales Background

Accomplishments

Only person in the history of The Company Store to upsell 10,000 United Marketing Group programs

Timeline

Brand Specialist

Global Response
10.2018 - Current

Inbound Customer Service Representative

The Company Store
09.2004 - 10.2018

Lead Professional House Cleaner

Crown Cleaning Services LLC
05.1999 - 08.2004

High School Diploma -

Logan High School

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Tammi GreenoCustomer Service