TAMMI JACKSON
Petersburg,VA
Summary
Dynamic Project Manager with extensive experience at Leidos, excelling in ServiceNow implementation and stakeholder engagement. Proven track record in risk management and optimizing project outcomes, driving continuous improvement initiatives. Adept at aligning technical requirements with business objectives, ensuring successful project delivery and enhanced customer satisfaction.
Overview
17
17
years of professional experience
Work History
Project Manager
Leidos
Baltimore, MD
09.2022 - 10.2025
- Led end-to-end management of ServiceNow deployment, integrations, and enhancement projects
- Collaborated with stakeholders to define project scope, goals, deliverables, and timelines, ensuring alignment with business objectives
- Identified project risks and developed mitigation strategies, reducing potential disruptions to project timelines
- Facilitated daily stand-ups and status meetings, improving team communication and maintaining project alignment
- Served as the main point of contact between technical teams, business stakeholders, and external partners/vendors
- Promoted continuous improvement by implementing lessons learned and best practices to optimize project outcomes
Project Engineer
Peraton
Baltimore, MD
06.2018 - 09.2022
- Interfaced with clients and internal stakeholders to address issues, report progress, and mitigate risks across the project portfolio
- Leveraged project analytics and performance metrics to inform strategic decision-making
- Managed project documentation and streamlined access to shared repositories for improved collaboration
- Analyzed and interpreted system requirements to develop adaptation strategies that met operational needs
- Resolved technical issues, providing timely support to uphold system integrity
- Sought opportunities to enhance system performance through targeted analysis and recommendations
Program Manager
Futron Incorporated
Baltimore, MD
10.2011 - 06.2018
- Allocated resources and managed project deliverables to achieve program objectives and ensure timely completion
- Managed customer expectations to foster program success and enhance stakeholder satisfaction
- Collaborated with Directors to determine program costs and developed roadmaps for operational expense reduction
- Managed team in multiple locations
- Defined technical requirements and developed project lifecycle deployment plans to streamline execution
- Ensured all criteria associated with transition/cutovers were completed and approved
- Analyzed, prepared and documented operational procedures and technical guidelines
Sr Telecom Analyst
General Dynamics
Baltimore, MD
10.2008 - 11.2011
- Monitored alarms for 1500+ Avaya CS1k and Call Pilot Managers to ensure prompt issue detection and resolution
- Led Help Desk personnel to support 45,000 users across the network, ensuring timely issue resolution
- Analyzed Helpdesk trends to enhance team response times and client training effectiveness
- Programmed Move, Add and Changes, utilizing ISI, TSMI and Contact Center
- Documented processes and procedures for help desk to streamline operations and support training
- Conducted training sessions to enhance end users experience
- Managed customer expectations to align project outcomes with stakeholder goals
Education
Howard Community College
01-2011
Skills
- Project change management
- Change management
- Stakeholder engagement
- Risk management
- ServiceNow implementation
- User acceptance testing (UAT)
- Quality assurance
- Deployment
- IT asset management
- Systems configuration
- Customer relations
Certifications And Clearances
- Pursuing PMP
- Public Trust Clearance
Timeline
Project Manager
Leidos
09.2022 - 10.2025
Project Engineer
Peraton
06.2018 - 09.2022
Program Manager
Futron Incorporated
10.2011 - 06.2018
Sr Telecom Analyst
General Dynamics
10.2008 - 11.2011
Howard Community College