Tammi Larsen
Kankakee,IL
Summary
Driven professional with a proven track record at Cigna HealthCare, Inc., excelling in customer service and operational efficiency. Demonstrated expertise in data evaluation and team training, enhancing team productivity significantly. Known for exceptional communication abilities and fostering empathetic client relationships, ensuring swift problem resolution and superior customer experience.
Overview
27
27
years of professional experience
Work History
Real Time Coach Assistant
Cigna HealthCare, Inc.
10.2016 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Cigna
10.2005 - 10.2016
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
LaBeau Bros Inc
03.1997 - 10.2005
- Was main contact for customers coming into our company and over the phone.
- Was primary contact and worker for all Accounts Payable and some Accounts Receivables.
- Was main source of data storage.
Education
High School Diploma -
Clifton Central High School
Clifton, IL06.1984
Skills
- Data Evaluation
- Performance Evaluation
- Team Training
- Task Delegation
- Performance Improvements
- Communication abilities
- Personable and friendly
- Refereeing and Coaching
- Verbal and written communication
- Developing agendas
- Team motivation
Timeline
Real Time Coach Assistant
Cigna HealthCare, Inc.
10.2016 - 08.2024
Customer Service Representative
Cigna
10.2005 - 10.2016
Customer Service Representative
LaBeau Bros Inc
03.1997 - 10.2005
High School Diploma -
Clifton Central High School
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