Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Core Competencies
References
Timeline
Generic

Tammi Mauer Hughey

Houston,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Manager

Sur La Table
Houston
11.2018 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationship.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

DISTRICT MANAGER

Things Remembered
05.2013 - 11.2018
  • Manage a $7.5M business, overseeing 18 stores and directly supervising 70 to 80 employees
  • Analyze P&L to optimize products carrying the most margin for profitability
  • Eliminate waste by applying a hands-on approach to managing day to day business
  • Educate staff, teaching across all levels of the organization
  • Coach and mentor leaders, consistently contributing to the promotion of store associates and managers
  • Develop initiatives that align with the store's operational performance goals
  • Effectively manage inventory, coordinate staffing, oversee payroll, and create/submit financial statements
  • Transformed the bottom three performing districts to the company's Top Ten
  • Created a B2B relationship that resulted in the District being Top Producer in B2B
  • Effectively managed loss prevention, significantly reducing shrink and increasing profitability.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.

TRAINING MANAGER / STORE MANAGER

Things Remembered
01.1994 - 01.2013
  • Coached and mentored team, communicating clear expectations and holding store associates accountable for achieving brand, performance, and behavior standards
  • Led the management team through the effective implementation of training performance management tools and processes including IDP, Success Factors, and MOD
  • Conducted sales trend analysis to develop strategic business plans that drove results
  • Oversaw payroll goals, developed payroll reports, and coordinating scheduling
  • Participated in talent acquisition to recruit and hire qualified candidates
  • Managed all merchandising strategies, floor sets, and visual displays to enhance customer experience and revenue growth
  • Facilitated and led weekly leadership meetings with the district to align with and drive business strategy
  • Conducted training and development initiatives to drive business acumen and performance
  • Implemented technology to enhance customer engagement and drive Key Performance Indicator results.

Education

Master of Science in Management / Human Resources -

UNIVERSITY OF PHOENIX

Skills

  • Staff Training and Development
  • Loss Prevention
  • Customer Relationship Management
  • P&L Management
  • Team Leadership
  • Time Management
  • Multimillion-dollar P&L Management
  • Recruitment

Certification

Professional In Human Resources

Additional Information - Core Competencies

  • Team Leadership
  • Recruiting and Hiring
  • Merchandising Strategies
  • Employee Training & Development
  • Human Resources
  • Customer Satisfaction
  • Profit & Loss Analysis
  • Purchasing & Procurement
  • Business Development
  • Inventory Management
  • People Development
  • Coaching / Team Building

References

References available upon request.

Timeline

General Manager

Sur La Table
11.2018 - Current

DISTRICT MANAGER

Things Remembered
05.2013 - 11.2018

TRAINING MANAGER / STORE MANAGER

Things Remembered
01.1994 - 01.2013

Master of Science in Management / Human Resources -

UNIVERSITY OF PHOENIX

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Tammi Mauer Hughey