Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammi Simpson

Marrero

Summary

Dynamic and customer-focused waitress with proven expertise at Waffel House, excelling in cash handling and food safety compliance. Recognized for delivering exceptional service and resolving customer complaints effectively, ensuring a positive dining experience. Adept at multitasking and maintaining attention to detail in fast-paced environments, consistently enhancing customer satisfaction.

Overview

31
31
years of professional experience

Work History

Waitress

Waffel House
Grenta
06.2024 - Current
  • Took accurate orders and communicated them to kitchen staff promptly.
  • Prepared and served beverages, ensuring consistency in quality and presentation.
  • Maintained cleanliness of tables, utensils, and dining area throughout shifts.
  • Handled cash transactions and processed payments using point-of-sale system.
  • Addressed customer inquiries and resolved issues with professionalism and care.
  • Collaborated with team members to ensure smooth restaurant operations during busy periods.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Replenished beverages when necessary.
  • Prepared checks accurately and processed payments promptly.
  • Provided accurate change for cash transactions using a cash register system.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Performed basic math calculations when computing bills for customers' meals.

Store Manager

Dollar General
New Orleans
02.2024 - 03.2024
  • Managed daily store operations and ensured efficient workflow.
  • Implemented merchandising strategies to enhance product visibility.
  • Monitored inventory levels and reordered stock as necessary.
  • Enforced safety standards and maintained a clean shopping environment.
  • Assisted customers with product inquiries and resolved complaints promptly.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.

Assistant Manager

Dollar General
Belle Chasse
11.2023 - 02.2024
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.

Head Cashier

Winn Dixie
Belle Chasse
10.2015 - 07.2021
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Trained new cashiers on procedures and company policies for seamless integration.
  • Managed cash register operations and processed customer transactions efficiently.
  • Monitored cash drawer accuracy and performed daily reconciliations promptly.
  • Maintained a clean and organized checkout area to ensure a pleasant environment.
  • Collaborated with team members to improve service speed during peak hours.
  • Ensured compliance with company policies regarding cash handling and customer service standards.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed payments promptly for customers to exceed productivity standards.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned items and checked pricing on cash register for accuracy.

Laborer

Joe McGee
Ridge
08.2013 - 09.2019
  • Operated hand tools and machinery for various construction tasks.
  • Assisted in loading and unloading materials from delivery trucks.
  • Collaborated with team members to complete projects efficiently.
  • Followed safety protocols and guidelines on job sites consistently.
  • Mixed and applied construction materials under supervision.
  • Completed variety of physical labor tasks.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Used picks and shovels to dig, spread, and level dirt and gravel.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Mixed, poured, and spread concrete, asphalt gravel, and other materials.

Dell Cashier

Rouses Supermarket
Gretna
08.2014 - 08.2015
  • Maintained cleanliness and organization in the deli area daily.
  • Assisted customers with deli product selections and special orders.
  • Stocked deli items and ensured product freshness throughout the shift.
  • Followed food safety guidelines for handling and preparing deli products.
  • Ensured that all customers received their orders accurately and in a timely manner.
  • Checked expiration dates on deli products to ensure quality standards were met.
  • Adhered to health codes regulations regarding sanitation practices in the deli area.
  • Kept detailed records of stock levels for inventory control purposes.
  • Assisted in preparing sandwiches, salads, and other deli items according to company recipes.
  • Followed all safety guidelines for handling food products safely.
  • Verified the accuracy of customer orders, including condiments, toppings, and other special requests.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Provided customers with fresh product and correct portion size to minimize shrink.

Owner/Manager

David's Tree Service
Marrero
01.1995 - 03.2013
  • Managed daily operations of tree service, ensuring efficiency and safety.
  • Scheduled appointments and coordinated service routes for optimal productivity.
  • Operated chainsaws and other equipment for tree maintenance projects.
  • Conducted site assessments to determine necessary services and equipment.
  • Maintained inventory of tools and supplies for seamless operations.
  • Communicated with clients to address inquiries and provide service updates.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed strategic plans to increase profitability and efficiency.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Education

GED -

Huey P. Long Adult Education
Grenta,La
05-1996

Skills

  • Cash handling and food safety compliance
  • Effective communication
  • Attention to detail
  • Multitasking skills
  • Customer service and order accuracy
  • Complaint resolution and delivery

Timeline

Waitress

Waffel House
06.2024 - Current

Store Manager

Dollar General
02.2024 - 03.2024

Assistant Manager

Dollar General
11.2023 - 02.2024

Head Cashier

Winn Dixie
10.2015 - 07.2021

Dell Cashier

Rouses Supermarket
08.2014 - 08.2015

Laborer

Joe McGee
08.2013 - 09.2019

Owner/Manager

David's Tree Service
01.1995 - 03.2013

GED -

Huey P. Long Adult Education

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