- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I have a passion for photography and editing photos
- Crafting and DIY Projects
- Photography
- Fashion
- Volunteering
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
Tammi Slater
Bluefield
Summary
I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Spark
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
Customer Service Representative
Alorica
04.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Delivery Driver
Spark
03.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Residential Counselor
New Hope Carolinas
11.2022 - 03.2023
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
Customer Service Representative
Sitel
04.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dasher
DoorDash
07.2019 - 04.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
Customer Service Agent
Alorica
06.2021 - 07.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Home Daycare Provider
Mountain Heart WV
04.2016 - 07.2019
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
Food Coordinator
Wade Center
04.2018 - 06.2019
- Implemented dietary restrictions accommodations into menu offerings, resulting in greater inclusivity among diverse customer base.
- Addressed customer concerns promptly and professionally, resolving issues swiftly to maintain positive client relations.
- Coordinated with chefs to develop new menu items, resulting in an expanded culinary offering for customers.
- Mentored junior team members in proper food preparation techniques, safety protocols, and sanitation practices, fostering a supportive and growth-oriented work environment.
- Conducted regular quality control checks on all incoming shipments, ensuring only fresh and suitable products were used in meal preparations.
Dasher
DoorDash
11.2015 - 04.2016
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
Cashier
McDonald's
07.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Dasher
DoorDash
01.2015 - 07.2015
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Ensured order accuracy, double-checking items before leaving the pickup location.
Cashier
Debs Shop
02.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Bluefield High School
Bluefield, VA05-2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Active listening
- Critical thinking
- De-escalation techniques
- Client advocacy
- Leadership
- Boundaries establishment
- Food preparation
- Data entry
Interests
Timeline
Delivery Driver
Spark
05.2024 - Current
Customer Service Representative
Alorica
04.2024 - 05.2024
Delivery Driver
Spark
03.2023 - 04.2024
Residential Counselor
New Hope Carolinas
11.2022 - 03.2023
Customer Service Representative
Sitel
04.2022 - 10.2022
Customer Service Agent
Alorica
06.2021 - 07.2021
Dasher
DoorDash
07.2019 - 04.2022
Food Coordinator
Wade Center
04.2018 - 06.2019
Home Daycare Provider
Mountain Heart WV
04.2016 - 07.2019
Dasher
DoorDash
11.2015 - 04.2016
Cashier
McDonald's
07.2015 - 11.2015
Dasher
DoorDash
01.2015 - 07.2015
Cashier
Debs Shop
02.2014 - 01.2015
High School Diploma -
Bluefield High School
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