Tammi Steers
Smyrna ,Delaware
Summary
To grow for and with a company, to obtain and secure a position that will allow me to demonstrate my knowledge and skills
Overview
24
24
years of professional experience
Work History
Assistant Store Manager,Merch and Opps Manager
Dollar Tree
Smyrna, Delaware
09.2022 - 12.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Coordinated with vendors to secure product availability at competitive prices.always fully stocked
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Customer Service Manager
Atlas World Express Courier Inc
02.2017 - 01.2020
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Scheduled appointments with Medical facilities ,airports to meet customer needs and resolve key concerns.
- Limited customer inquiry delays by efficiently scheduling staff across delivery and pick up shifts.
- Scheduled appointments
with numerous medical centers to meet customer needs and resolve key issues with friendly, knowledgeable service and support. - Monitored updates to company databases and corrected any identified errors.
- Produced new orders in on time dispatch to manage samples and associated data.
- Compiled data from source documents prior to data entry.
- Verified and logged deadlines in response to daily inquiries and requests.
- Data entry,set up all pickups and delivers,consulted with airlines , shipping companies (ups,Fedex) dispatch drivers , order supplies such as dry ice credo boxes,medical supplies
Acura of Manhattan
01.2007 - 11.2014
- Prepare billing contracts and warranty forms, trade-ins, working with in-state and out of state motor vehicle paperwork ordering plates, inspections, ITPs and MV50s, office supplies.
Assistant Billing Supervisor
Honda Motor Co
Staten Island, NY
04.2005 - 11.2006
- Motor vehicle paper work stock and post all inventory handled and maintained all fed ex accounts.
- Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Prepared monthly and year-end closing statements, financial documents and invoices.
Motorcade Auto Salvage
05.2002 - 02.2005
- Monthly bank reconciliations, maintain inventory created and maintained filing system, worked and scheduled with towing companies, donation companies.
Financial manager
Expresso motors
Staten Island, NY
01.2000 - 02.2002
- DMV paperwork and answering phones inventory on vehicles.
- Worked with insurance companies.
- Helped with financial loans.
Education
High School Diploma -
John Adams High School
1995
Skills
- Self- directed
- Microsoft Office proficiency
- Results oriented
- Meticulous attention to detail
- Strong interpersonal skills
- Dedicated team player
- Organized
- Opening and closing duties
- Self-starter
- Schedule management
- Billing and coding professional telephone manner
- Sanitation and cleanliness
- Inventory management
- Calm under pressure
References
References
References are available upon request
Timeline
Assistant Store Manager,Merch and Opps Manager
Dollar Tree
09.2022 - 12.2023
Customer Service Manager
Atlas World Express Courier Inc
02.2017 - 01.2020
Acura of Manhattan
01.2007 - 11.2014
Assistant Billing Supervisor
Honda Motor Co
04.2005 - 11.2006
Motorcade Auto Salvage
05.2002 - 02.2005
Financial manager
Expresso motors
01.2000 - 02.2002
High School Diploma -
John Adams High School