Tammi Weikel
Elysburg,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at HH Knoebel & Son. Skilled in problem-solving and excellent communication, achieving significant improvements in information management and service delivery. Expert in multitasking, consistently delivering results beyond employer expectations without exceeding a 55-word limit.
To seek and maintain 30 hr/yr round position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in the campground office position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
41
41
years of professional experience
Work History
Campground Office
HH Knoebel & Son
04.2023 - Current
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Demonstrating best methods for serving clients and guests.
- Sell firewood and ice to guests.
- Book individual and/or group sites while providing best available sites accommodations.
- Evaluated and promptly resolved lodging facility operational issues.
Hostess/Server
Three Ponds Golf Course
01.2021 - 02.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Secretary
PA State Welfare Office
10.2015 - 02.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Secretary
Shamokin Area Jr/Sr High School
04.1992 - 03.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Information Management Specialist
US Air Force
07.1986 - 03.1994
- Evaluated emerging technologies for potential benefits in enhancing overall information management capabilities.
- Reduced data redundancy by conducting thorough audits and identifying opportunities for consolidation.
- Collaborated with cross-functional teams to establish consistent data governance processes across the organization.
- Developed comprehensive training programs for staff members on proper information handling techniques and protocols.
- Improved information management processes by developing and implementing new policies and procedures.
- Promoted a culture of awareness around proper information handling through ongoing training sessions, workshops, and internal communications campaigns.
- Assisted in disaster recovery planning efforts, helping to minimize downtime in case of unforeseen events impacting systems availability or integrity.
- Enhanced data security with the implementation of robust encryption and access control measures with a security clearance of top secret/TSI.
- Coordinated secure system access of users to various department systems and platforms.
Night Manager/Cashier
Weis Markets
02.1984 - 06.1986
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Business Administration And Management
University of Texas
Omaha, NEHigh School Diploma -
Shamokin Area Jr/Sr High School
Coal Township, PA06.1986
Skills
- Customer Service
- Excellent Communication
- Problem-solving aptitude
- Multitasking Abilities
Websites
Timeline
Campground Office
HH Knoebel & Son
04.2023 - Current
Hostess/Server
Three Ponds Golf Course
01.2021 - 02.2024
Secretary
PA State Welfare Office
10.2015 - 02.2017
Secretary
Shamokin Area Jr/Sr High School
04.1992 - 03.2008
Information Management Specialist
US Air Force
07.1986 - 03.1994
Night Manager/Cashier
Weis Markets
02.1984 - 06.1986
Business Administration And Management
University of Texas
High School Diploma -
Shamokin Area Jr/Sr High School
Similar Profiles
Owen ShovlinOwen Shovlin
Knoebels Amusement Resort at Dick KnoebelKnoebels Amusement Resort at Dick Knoebel
Hayden ShafferHayden Shaffer
Banquet Server at Knoebel EventsBanquet Server at Knoebel Events
Nina StewartNina Stewart
Project Manager at Knoebel ConstructionProject Manager at Knoebel Construction
Lorena KutzaLorena Kutza
Corporate Purchasing Agent III at Great Dane TrailersCorporate Purchasing Agent III at Great Dane Trailers
Andrea SlaterAndrea Slater
Director of Sales and Marketing at Inspirit Senior LivingDirector of Sales and Marketing at Inspirit Senior Living