Tammi Williams
Trinity,FL
Summary
Operations leader with extensive experience at Nationwide Title Clearing, specializing in KPI development and remote team management. Directed business operations to enhance productivity and compliance, fostering interdepartmental collaboration. Recognized for strategic decision-making and effective communication, resulting in significant performance improvements. Proven ability to streamline processes and control costs while consistently exceeding business targets.
Overview
13
13
years of professional experience
Work History
Team Supervisor | Learning and Development Lead
VIRTUAL ASSIST USA
Pittsburgh, PA
06.2022 - Current
- Organize systems to maximize administrative operations and maintain file confidentiality in compliance with security procedures.
- Supervise remote employees while tracking production, successes and ensuring quality service provided to all clients.
- Facilitate travel/meeting/conference expenses; worked with the accounting group to ensure budget and spending alignment.
- Created, implemented, and maintained a comprehensive database and social media space for reporting productivity statistics to comply with corporate policies, which resulted in significant time, resources, and financial savings.
Production Support Manager
PENNYMAC LOAN SERVICES
Tampa, FL
04.2021 - 03.2022
- Supervised up to ten (10) onsite and remote employees, conducted performance appraisals, and managed promotion recommendations.
- Ensured employees met and adhered to operational guidelines, standards, customer service expectations, and company policies.
- Facilitated communication and collaboration between departments to streamline work processes, reduce errors, and avoid delays.
Assistant Vice President Operations Division
NATIONWIDE TITLE CLEARING
Palm Harbor, FL
09.2015 - 04.2021
- Actively performed analysis to inform key strategic decisions and presented data-driven recommendations to senior executives.
- Directed business operations and worked closely with senior executives to effectively develop KPIs and monitor performance.
- Meticulously monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.
- Assisted in creating a SaaS platform to be utilized by clients, by acting as Project Manager; Business Development, and Customer Service liaison.
Senior Operations Manager
NATIONWIDE TITLE CLEARING
Palm Harbor, FL
02.2013 - 09.2015
- Managed the performance of up to thirty (30) employees, along with up to five (5) offshore resources and 400 independent contractors.
- Completed performance reviews and submitted promotional suggestions to upper-level management.
- Thoroughly reviewed reports and performed data analysis to ensure projects were assigned and completed within the contracted time or met compliance standards.
Education
Associate of Arts -
St Petersburg College
Tarpon Springs, FL12-2018
Skills
- Remote team management
- KPI development
- Project management
- Effective communication
- Problem solving
- Attention to detail
- Strategic decision making
- Time management
- Effective leadership
- Assignment delegation
- Staff training
- Motivational skills
- Verbal and written communication
- Team assessment
- Coaching and mentoring
- Leadership
- Staff education and training
- Employee evaluation
- Team supervision
- Giving constructive feedback
- People management
- Teamwork and collaboration
- Problem-solving
- Overtime management
- Relationship building
- Workflow management
- Process improvement
- Leading team meetings
- Account management
- Performance appraisal
- Customer service
- Operational standards
- Collaboration facilitation
Timeline
Team Supervisor | Learning and Development Lead
VIRTUAL ASSIST USA
06.2022 - Current
Production Support Manager
PENNYMAC LOAN SERVICES
04.2021 - 03.2022
Assistant Vice President Operations Division
NATIONWIDE TITLE CLEARING
09.2015 - 04.2021
Senior Operations Manager
NATIONWIDE TITLE CLEARING
02.2013 - 09.2015
Associate of Arts -
St Petersburg College
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