Tammi Woodruff
Bellevue ,KY
Summary
Proven Claims Specialist at Schneider Electric, adept in claims processing and customer service, enhanced claim handling efficiency and customer satisfaction. Skilled in Microsoft Office and verbal communication, leading training programs and streamlined workflows, significantly boosting team productivity and client contentment without exceeding a 55-word limit.
Overview
25
25
years of professional experience
Work History
Transactional Order Services Specialist
Schneider Electric
10.2009 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Developed comprehensive training programs designed to enhance skill sets of both new hires as well as experienced employees within the organization.
- Reported issues to property manager so effective resolutions could be put into place.
- Followed instructions from supervisor regarding daily job tasks and duties.
Claims Specialist
Schneider Electric
03.2000 - 10.2009
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Streamlined claims processing procedures, significantly reducing turnaround times and improving client satisfaction.
- Developed and implemented training programs for new claims specialists, boosting team efficiency and knowledge.
Education
Business Management - Associate's Degree
Kentucky College of Business
Florence, KY05.1998
Skills
- Training and Onboarding
- Order Entry
- Order Fulfilment
- SAP
- S4
- SE Advantage
- Q2C
- BFS
- Creating and perfecting Processes
- Claims
- Claims Processing
- Claims Investigation
- Verbal Communication
- Microsoft Office
- Claims analysis
- Documentation Review
- Time Management
- Critical Thinking
- Customer Service
- Organizing and Prioritizing Work
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Documentation abilities
- Documentation skills
- Information Verification
- Data Entry
- Written Communication
Timeline
Transactional Order Services Specialist
Schneider Electric
10.2009 - Current
Claims Specialist
Schneider Electric
03.2000 - 10.2009
Business Management - Associate's Degree
Kentucky College of Business
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