Tammia Miller
Mableton,GA
Summary
Passionate and dedicated customer service professional with a proven record of optimizing operation in services of organizations' missions and values. I have acquired communication and leadership skills which have made me adapt at working under pressure. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Alliance Ground International
07.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Senior Customer Service Specialist
Delta Airlines
05.2022 - Current
- Implemented process improvements that resulted in reduced average handling times without sacrificing quality of support provided.
- Improved customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Exceeded customer expectations through the provision of personalized service and genuine empathy during difficult situations, resulting in increased loyalty and repeat business.
Real Estate Agent
Harry Norman Realtors
06.2018 - Current
- Connects clients with properties to rent, sell, buy, and/or invest
- Provides close, personal client attention and tenacious follow-up to ensure the best service
- Advises sellers on how to make homes more appealing to potential buyers, increasing average selling prices by 10% from initial appraisals
- Prepares contracts and documentation; Advises first-time home buyers on general escrow and title procedures as well as the lending process.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
Technical Product Sales Support
Comcast Business
03.2020 - 01.2021
- Achieves and exceeds sales targets while interacting with new and existing customers via phone by selling Company products and services
- Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections, and providing solutions
- Settles customer concerns and provides a concise resolution; Privy with sensitive information including, but not limited to: bank accounts, social security numbers, and financial documentation
- Completes all daily tasks and special assignments with an efficient and quality-driven approach (Remote Work Experience).
- Developed strong relationships with key clients, acting as the primary point of contact for technical matters.
- Contributed to a positive work environment by mentoring junior team members and sharing best practices in technical sales support engineering.
- Provided expert guidance on product selection, helping customers make informed decisions that best suited their unique needs and preferences.
- Demonstrated exceptional problem-solving skills in resolving complex technical issues under tight deadlines while maintaining a professional demeanor at all times.
Director
Smallwonders Daycare
04.1995 - 12.2021
- Assists with overseeing the day-to-day operations of a childcare business, ensuring children have a safe, happy and educational environment
- Hires, supervises, trains, and mentors, staff to ensure high-quality childcare
- Receives, processes, and organizes day care invoices, while handling cash/card transactions and maintaining accurate bookkeeping
- Manages and creates age-appropriate curriculum and lesson plans for children to provide enrichment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Logged information regarding naps, feedings, and any medications administered.
Education
Certification - Childcare
Sojourner Douglass College
Baltimore, MDSkills
- Microsoft Office Programs
- Teamwork & Time Management
- Organization
- Communication
- Call center experience
- Documentation Review
- Complaint Handling
- De-Escalation Techniques
- Call Control
- Conflict Management
- Customer Support
- Complaint resolution
- Customer Service
- Process Optimization
- Multitasking Abilities
- Active Listening
- Reporting and analysis
- Call Documentation
- Transaction Processing
- Workflow Optimization
- CRM Software
- Multitasking
- Sales Transactions
Certification
- Early Childhood, Sojourner Douglass College, 08/2002
- Real Estate License
Timeline
Passenger Service Agent
Alliance Ground International
07.2024 - Current
Senior Customer Service Specialist
Delta Airlines
05.2022 - Current
Technical Product Sales Support
Comcast Business
03.2020 - 01.2021
Real Estate Agent
Harry Norman Realtors
06.2018 - Current
Director
Smallwonders Daycare
04.1995 - 12.2021
Certification - Childcare
Sojourner Douglass College
- Early Childhood, Sojourner Douglass College, 08/2002
- Real Estate License
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