Tammie Anders
Mesa,AZ
Summary
I was a Realtor for 10 years and homeschooled my children. I lived in Phoenix for 38 years I moved to Maine and have been here almost 3 years but I am relocating back to Phoenix. While in Maine I have worked in a medical clinic that offers chiropractic, primary care, dental and podiatry. I also am a licensed esthetician. I bring a skill set of organization and self motivation. I am very team oriented. I work well with my coworkers and I care about doing my job well.I believe in myself and that I bring a great deal of value to any job.
Overview
2025
2025
years of professional experience
Work History
Aesthetician
Avalon
- Performed treatments and created and maintained records of treatment according to company policy
- Cleaned and disinfected equipment to promote safe and sanitary environment
- Guided patients through process, explaining what to expect and how to follow up to improve results
- Studied ingredients in products to explain benefits to clients
- Contacted patients to prepare for treatment, follow up after services and recommend promotions
- Performed consultations for patients before scheduling treatments
- Handled busy schedules and stayed on top of key deadlines
- Assisted manager with daily spa operations, including opening and closing procedures
- Resolved customer complaints and facilitated conflict resolutions
- Carried out administrative tasks, including product inventory checks, charting and consultations
Patient Access Representative
Katahdin Valley Health Center
09.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Real Estate Agent
Realty Experts
01.1998 - 01.2008
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Advised and informed prospective clients on current market activities and conditions
- Compared recently sold area properties to determine competitive market prices
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
- Scheduled appointments for showings, listings and opening escrow
Nail Technician
Hair Etc.
01.1990 - 01.1997
- Maintained master appointment calendar covering all customer visits, employee schedules and special events
- Scheduled all appointments for my clients and other co-workers
- Designed individualized care programs for 45 repeat customers
- Completed consultations with spa guests to determine nail care needs
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning
- Recorded weekly supply and inventory needs and made regular orders worth
- Handled calls to address customer inquiries and concerns
Education
Licensed Aesthetician -
10.2024
Skills
- Guest services expertise
- Computer Skills
- Scheduling
- Basic Office Management
- Teamwork
- Flexible & Adaptable
- Critical thinking
Additional Information
I am organized, motivated, hardworking and work well with others. I have an ability to talk to people in all kinds of situations. To put clients at ease and to be able to explain processes, answer questions and give details in an easily understandable way. I have many years of experience in time management and scheduling clients. I fully understand the process of scheduling and feel I will be a valuable employee.
Timeline
Patient Access Representative - Katahdin Valley Health Center
09.2022 - Current
Real Estate Agent - Realty Experts
01.1998 - 01.2008
Nail Technician - Hair Etc.
01.1990 - 01.1997
Aesthetics school - Licensed Aesthetician,
Aesthetician - Avalon
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