Tammie Bickart
Supervisor Customer Service
Calumet City,IL
Summary
Dynamic customer service professional with extensive experience at United States Postal Service, excelling in performance monitoring and employee training. Customer-oriented Customer Service with 35-years progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
37
37
years of professional experience
Work History
Customer Service Supervisor
United States Postal Servic
Chicago
01.2025 - Current
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained new customer service representatives on company policies and procedures.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
City Letter Carrier
United States Post Service
Chi
07.1998 - 01.2022
- Delivered mail and packages to residences and businesses on a daily basis.
- Followed through on instructions given by post office management.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Researched customer inquiries related to delivery status of packages or letters.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Ensured that all safety guidelines were followed during deliveries.
- Loaded mail into delivery vehicle according to established procedures.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Furnished customers with postal information, change-of-address cards and other postal forms.
Caterer
Lettuce Entertain You
Chicago
05.1993 - 07.1998
- Monitored food preparation times in order to deliver hot meals on time.
- Inspected food quality and presentation prior to delivery or service at catered events.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Supervised food preparation staff to deliver high-quality results.
Cashier Team Lead
Dunkin Donuts
Chicago
11.1988 - 03.1994
- Resolved customer complaints and inquiries by supporting cashiers effectively.
- Monitored cashier performance, delivering constructive feedback for improvement.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL08-2007
Skills
- Customer service
- Performance monitoring
- Employee training
- Conflict resolution
- Process improvement
- Relationship management
Accomplishments
Deans List all 4 years of college.
Monetary award as a part-time substitute carrier before becoming career carrier.
Awards for assisting clerks perform compliance duties.
Affiliations
Conducted a toy drive for underprivileged children while a city carrier for the postal service. 3 years in a row.
Timeline
Customer Service Supervisor
United States Postal Servic
01.2025 - Current
City Letter Carrier
United States Post Service
07.1998 - 01.2022
Caterer
Lettuce Entertain You
05.1993 - 07.1998
Cashier Team Lead
Dunkin Donuts
11.1988 - 03.1994
Bachelor of Science - Criminal Justice
American InterContinental University
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