Tammie Bigelow
Olympia,WA
Summary
Professional with 30 + years of diverse experiences within the Information Systems Technology field. Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Systems Owner
PHYSICIANS OF SOUTHWEST WASHINGTON
06.2023 - Current
- Leadership role in Greenfield system reimplementation
- Responsible for system configuration, controls, performance, reporting up and tracking all system updates
- Communicating to stakeholders
- Testing new functionality meets business needs
- Building out of all Users, Roles and Screen access
Lead Agent
PSW
09.2008 - Current
- Medicare Advantage sales
- Managed a team of agents, providing guidance and support to achieve performance goals
- Provided Medicare 101 education, assist Medicare eligible folks navigating options with a focus on MA
- Spearheaded annual AEP season
- AHIP Certified
Senior EDI Systems Analyst
PSW
02.2021 - 06.2023
- EDI data mapping in and outbound transactions
- Work with stakeholders to solve business challenges using data mapping and manipulation tools
- Problem solving, research
Information Systems Manager
PSW
09.2001 - 02.2021
- Responsible to manage, troubleshoot, coordinate with Systems Admin in multi-server environment
- EZCap DBA, responsible to configure and maintain all systems settings, Code updates, including User Maintenance and software updates
- Create and configure proprietary inload files
- Coordinate and purchase computer equipment for the growing organization, including going from owning 3 laptops to 50 + to go fully remote within a small window of time, during COVID
- HIPAA Security Officer
- Track and manage all software contracts and renewals
- Track and manage all hardware devices
- Provide helpdesk services
Senior Claims Coordinator
PSW
09.2000 - 09.2001
- Secure and implement 3rd party software claims supporting contracts
- Recruit, Interview and Train new staff to process claims
- Back-up claims processing
IMS/Claims Coordinator
PSW
08.1997 - 09.2000
- Attended training learning how to configure and operate newly acquired EZCap software in preparation to launch new business to process Claims and provide Utilization Management
- Configured contract language into Provider load and Fee schedules within system build
- Lead staff in Claims Processing
- Responsible for helping PSW to adapt to large increase in volume and growth
- Provide technical clarification around paper claims processing
IMS Specialist
PSW
08.1996 - 08.1997
- Retrospectively reviewed paid claim reports, comparing to contractual language to determine payment accuracy
- Answered phones, supported staff as needed
IMS Specialist
Asterion
08.1996 - 08.1997
- Bridge between physician practices and software development team, responsible for gathering requirements then communicating back to the dev team
Information Systems Coordinator
MEMORIAL CLINIC
01.1992 - 01.1996
- Responsible for creating and maintaining data processing operations procedures, logs, and calendar
- Installed several R/2000 system releases
- Assisted in building DB for startup line of business Memorial Clinic Health Network
- Data enter physician charge slips into billing system
- Generating monthly statements
Agency Account Representative
Memorial Clinic
01.1989 - 01.1992
- Processed insurance billing and payments
- Worked aged accounts
- Provided customer service both in person and phone support
- Data Entry
Medical Records-Front Desk Clerk
MEMORIAL CLINIC
01.1989 - 12.1989
- Pulled paper charts from records room and delivered to provider offices
- Checked patients into the clinic, provided customer assistance
- Provided backup on phone switchboard
Education
Information Systems Technology
South Puget Sound Community College
01.1996
Skills
- MS Office Suite
- Teams
- Database Management
- EDI Medical Transactions and mapping
- Data Analysis
- Account Reconciliation
- Project Management
- Creative problem-solving
- Collaborative skills
- Small business operations
- Verbal and written communication
Certification
- Producer License
Timeline
Systems Owner
PHYSICIANS OF SOUTHWEST WASHINGTON
06.2023 - Current
Senior EDI Systems Analyst
PSW
02.2021 - 06.2023
Lead Agent
PSW
09.2008 - Current
Information Systems Manager
PSW
09.2001 - 02.2021
Senior Claims Coordinator
PSW
09.2000 - 09.2001
IMS/Claims Coordinator
PSW
08.1997 - 09.2000
IMS Specialist
PSW
08.1996 - 08.1997
IMS Specialist
Asterion
08.1996 - 08.1997
Information Systems Coordinator
MEMORIAL CLINIC
01.1992 - 01.1996
Agency Account Representative
Memorial Clinic
01.1989 - 01.1992
Medical Records-Front Desk Clerk
MEMORIAL CLINIC
01.1989 - 12.1989
Information Systems Technology
South Puget Sound Community College
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