Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Bratcher

INDIANAPOLIS,IN

Summary

Organized Patient Service Representative with over twenty years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

26
26
years of professional experience

Work History

Patient Service Representative

Franciscan Physician Network
08.2022 - Current
  • Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhance office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Maintain a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Collaborate with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Increase overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Serve as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Response to inquiries by directing calls to appropriate personnel.
  • Process payments using cash and credit cards, maintaining accurate records of transaction
  • Coordinate referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Use Epic to schedule appointments.

Surgery Scheduler

Franciscan Physician Network
11.2021 - 08.2022
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
  • Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Coordinated with facilities to set up surgeries for 2 Plastic and Reconstructive surgeons.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Checked patients in and out and collected payments.

Patient Access Representative

Franciscan Health Indianapolis
06.2016 - 11.2021
  • Preregistered and scheduled patients for surgery.
  • Checked in patients for their preop appointments.
  • Verified insurance coverage/Authorization.
  • Assist with nursing staff.
  • Sought data necessary to complete admission record.
  • Obtained appropriate signatures.
  • Informed financial counselor for special patient needs.
  • Obtained electronic signatures on appropriate documents.
  • Assisted patients with applying for Medicaid.
  • Completed new patient demographics when needed.
  • Collected co-payments.
  • Registered ER patients after admission


Cash Poster

Franciscan Health Indianapolis (ABO)
03.2015 - 06.2016
  • Enhanced cash posting accuracy by diligently reviewing and reconciling daily transactions.
  • Streamlined cash application processes for improved efficiency and reduced errors.
  • Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.
  • Expedited payment processing by promptly entering cash receipts into accounting software.

Assistant Lab Technician

Wishard Health Services/ Eskenazi
07.1998 - 06.2014
  • Conducted blood draws from assigned areas of the hospital
  • Entered codes into computer
  • Assisted in hard blood draws
  • Transported specimens back to labs. July 1998- November 1999
  • Client Service Coordinator November 1999- August 2008
  • Charge entry Specialist August 2008- July 2009
  • Check out Clerk (Orthopedic) September 2009- November 2011
  • Biller/Coder November 2011- June 2014

Education

Phlebotomy

Richland Community College
Decatur, IL

Associate of Applied Science - Medical Coding/biller

Harrison College - Indianapolis
Indianapolis, IN
08.2008

High School Diploma -

Stephen Decatur High School
Decatur, IL
06.1978

Skills

  • Insurance Verifying
  • Interpreting Physician Orders
  • Document Filing
  • Patient Greeting
  • Appointment Scheduling
  • Medicaid
  • Scheduling Appointments
  • HIPAA Compliance
  • Payment Collection
  • Customer Service
  • Insurance Verification
  • Medical Insurance
  • Office Equipment Operation
  • Empathy and Compassion
  • Medical Terminology Knowledge
  • Attention to Detail

Timeline

Patient Service Representative

Franciscan Physician Network
08.2022 - Current

Surgery Scheduler

Franciscan Physician Network
11.2021 - 08.2022

Patient Access Representative

Franciscan Health Indianapolis
06.2016 - 11.2021

Cash Poster

Franciscan Health Indianapolis (ABO)
03.2015 - 06.2016

Assistant Lab Technician

Wishard Health Services/ Eskenazi
07.1998 - 06.2014

Phlebotomy

Richland Community College

Associate of Applied Science - Medical Coding/biller

Harrison College - Indianapolis

High School Diploma -

Stephen Decatur High School

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