Tammie Burfield

Dynamic Equipment Solutions Specialist at Covetrus, skilled in driving revenue growth through strategic pricing and customer engagement. Personable and dedicated representative with extensive experience in human and animal health industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• ISO9000:9001 - Internal processes, training records and controlled document procedures, SOP’s
• FDA regulations on medical device safety, adverse events, complaint handling, recall coordination.

• Developed and implemented procedures which increased operational efficiencies resulting in increased revenue.
• Trained in Clinical Infection Prevention Department during transition into the organization through acquisition.
• Presented products and services to a potential customer resulting in winning a long term, multi-million dollar contract for the organization.

• SAP - Advanced skill
• Cisco Unified VoIP system
• CRM - Advanced skill
• Lotus Notes
• IBM AS400
• ADP
• Web Ex
• Oracle
• Salesforce - Advanced skill
• ODT
• Navisphere
• GHX
• Asana
• Carelogix
• OOM Offline Order Management
• Zoom
• Microsoft Suite - Word, Excel, PowerPoint, Outlook, Lync, SharePoint, D365, Teams
• SAP - Crystal reporting & Business Warehouse Reporting

• Covetrus, Capital Equipment Solutions Specialist, 07/21, Present, Responsible for supporting the sales team on all things equipment., Playing an integral role in building and engaging Covetrus North America equipment customer base and creating effective strategies that will generate service revenue and promote the long-term growth of the Equipment Center of Excellence., Responsible for margin recommendations for equipment pricing in competitive bid situations by consulting with Territory Managers., Independently calculates pricing by determining if the customer is part of a national account and investigates if they have special contract pricing., Uses knowledge of national and local competitors, performs strategic analysis with the Account Manager on what margin to use for bids., Using independent judgement, this position manages new builds, expansions and remodeling projects by consulting with customers/account managers and working within their budget to identify the required equipment that will meet specifications., Upon receiving a request for equipment, I review all available equipment that would meet the customers’ needs and makes recommendations to customers and Account Managers., Creates equipment proposals for Account Managers to provide to customers., Serves as internal sales resource for Covetrus Account Managers to assist with achieving assigned equipment sales goals., Tracks margin percentages that are won and lost, analyzes data and provides monthly reporting with recommendations for how to increase the number of bids won., Builds and maintains pricing spreadsheets to be utilized in future proposals/bids., Performs market research and recommends best options when SKU’s are not provided., Acts as a dedicated equipment contact for large national accounts., Manages open equipment, used equipment and equipment promotion systems and programs., Communicates manufacturer leads to appropriate territory manager., Manages the Equipment Live Help button from the website., Main point of contact for the installation of equipment, including scheduling installation, tracking order shipment, completion of installations and customer satisfaction., Manages daily intake of inquiries and responds within 24 hours., Performs other duties as required., Attends Tradeshows and Regional/National Sales meetings.
• Covetrus/Henry Schein Animal Health, Equipment Solutions Specialist - Center of Excellence, 05/16, 12/20, Responsible for assisting 85 field sales representatives, including 6 Regional Managers and 5 Strategic Managers for capital equipment sales., Played Integral role in building and engaging equipment customer base and assisted in creating strategies to generate revenue and long-term growth., Collaborated with Territory Managers to provide margin recommendations for equipment pricing., Created proposals for competitive bids., Dedicated equipment contact for corporate and key accounts., Developed and prepared analytical reports on win-loss rates and margin profitability., Worked as a team for Center of Excellence to maintain best solutions for capital equipment.
• Carefusion/Becton Dickinson, Senior Specialist, Customer Support, 02/11, Present, Provide support to at risk customers utilizing problem solving and problem resolution skills., Ensure customer orders, returns and pricing are within the contract guidelines., Deliver outstanding customer service by communicating via phone and e-mail in high volume call center environment., Participate with projects related to account management., Supports external and internal customers with tasks related to pre-sale services, order fulfillment and post-sale services., Communicate complex product and service information., Responsible for expediting and maintaining Sales Reps sample orders., Reports and escalates product quality complaints to Advocacy team for FDA regulatory review.
• Fresenius Medical Care, Customer Service Representative, 04/10, 02/11, Handled calls for kidney dialysis patients, clinics and hospitals., Called patients for weekly in-home dialysis supply orders., Entered orders, submitted credit memos for approval, maintained modality changes within SAP, coordinated final pickups for customers., Rescheduled deliveries by coordinating customer demand with the warehouse staff., Completed Phone Pro training.
• Yaskawa Electric America, Inside Sales Representative, 06/06, 09/09, Managed HVAC Drives division accounts for Puerto Rico and the southeast region of the U.S., Order entry via CRM/SAP systems, account maintenance, issued RMA’s, credits, debits, quotes, special price requests and processed submittal documents., Generated reports to monitor order fulfillment and notify customers of status., Handled inbound and outbound calls, faxes, e-mail and web requests to respond to internal and external customer inquiries, resolved issues and answered product questions., Cross trained as back up switchboard operator., Selected to manage key accounts with custom engineered products., On-boarded and trained new hires.
• Peer Bearing, Strategic Sales Support, 04/99, 06/06, Handled key accounts to meet their special needs, managed all aspects of order processing including order entry, expediting, and monitoring co-workers data entry, utilizing an AS400 system., Assisted in documenting department procedures, compiled data for management, such as order fulfillment and call log sheets., Managed returns from approval to credit., Assisted customers and team members with product questions, troubleshot in field product failures., Appeared at trade shows and customer sites to promote our products and respond to customer questions., Provided marketing managers with potential training areas and cross trained as a back-up to the Switchboard Operator., Assisted in obtaining ISO900:9001 certifications.