TAMMIE CLEVELAND
Hephzibah,GA
Summary
Focused administrative professional with extensive experience in customer service, supervision, and problem-solving in fast-paced environments. Proven ability to manage multiple tasks efficiently while delivering high-quality results. Strong leadership skills with a focus on team collaboration and achieving organizational goals. Seeking to leverage administrative expertise and passion for people management in a career transition to the human resources field.
Overview
17
17
years of professional experience
Work History
Senior Administrative Assistant
New York City Police Department
Queens, NY
03.2015 - 06.2023
- Mentored and trained employees, fostering professional growth and enhancing overall team performance.
- Explained complex procedures to clients leading to 25% increase in client satisfaction.
- Increased team productivity by monitoring employee performance and providing weekly feedback.
- Analyzed operational processes to identify inefficiencies, implemented changes, and achieved significant gains in operational efficiency.
- Provided weekly feedback to management to improve office efficiency.
- Oversaw record maintenance to ensure document compliance and minimize errors by 20%.
Administrative Assistant
New York City Police Department
Queens, NY
09.2006 - 03.2015
- Conducted daily interviews, composed reports and verified all information received.
- Managed payroll records, paid time off and scheduled assignments, resulting in 20% reduction in scheduling conflicts.
- Answered 75 inquiries per day and directed callers to appropriate department which led to 25% increase in client satisfaction.
- Provided bi-weekly feedback to management to ensure operational efficiency was maintained.
- Performed weekly audits of all records to ensure accurate reporting.
- Monitored status of open reports, performed follow-up to reduce backlog by 20%.
Education
Bachelor of Arts - Behavioral Science
Mercy College
Skills
- Explained complex procedures to clients leading to 30% increase in client satisfaction
- Identified areas needing improvement, implemented changes that led to consistent high inspection rates
- Cross referenced files to ensure accurate reporting and minimized errors by 20%
- Monitored staff performance providing weekly feedback to enhance office efficiency
- Supervising staff
- Human Resources Support
- Excellent interpersonal skills
- Confidentiality and Discretion
- Priority management
- Training employees
Accomplishments
- Promoted to Senior Administrative Assistant
Timeline
Senior Administrative Assistant
New York City Police Department
03.2015 - 06.2023
Administrative Assistant
New York City Police Department
09.2006 - 03.2015
Bachelor of Arts - Behavioral Science
Mercy College
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