Tammie Crawford
Severance,Colorado
Summary
Highly skilled professional with over 26 years of practical experience. Excellent verbal and written communication skills, problem-solving, and decision-making. Proven customer service skills, initiative, and adaptability. Proficient in MyUnity, Skilled Nursing Note, Maxim Care Mobile, and Microsoft Office. Possess working knowledge of home care regulatory and federal requirements. Enthusiastic, always willing to learn and master a new entity in an ever changing healthcare system.
Overview
27
27
years of professional experience
Work History
Regional Clinical Support Specialist
Maxim Healthcare Services
09.2017 - Current
- Experience in presenting and training in both live and remote environments to various offices in West region with new Clinical Managers and Clinical Supervisors on software, processes, regulations, and policies of homecare census.
- Collaborate with AVP and AVPCOs who are overseeing 00 and 01 offices to provide training on improved processes and maintenance of quality training.
- Collaboration with Regional and Area Leadership to drive KPIs and results.
- Instruction on training materials, SOPs, and work instructions to supplement new team member onboarding. Developed virtual training for new team members to Pulse site and Outlook.
- Identify areas of improvement quickly through RCA process and build action plans to educate cross-functionally. Have assisted offices in Rapid Response and IJ audits.
- Evaluate competency of clinical staff, documenting performance and recommending improvements.
- Also assist with completing home visits, assisting field support and recruiters.
Director of Clinical Services
Maxim Healthcare Services
04.2008 - 09.2017
- Oversight of operations and all clinical aspects of home care branch
- Managed five Clinical Supervisors and an average of 80-90 members of field staff
- Involved in training new team members, competencies, skills validations of all nurses for patient census of 70-80, maintained compliance of regulations and policies.
- Assisted in promoting three Clinical Supervisors to Clinical Manager roles.
Emergency Department/Level 2 Trauma Center/Stroke Center
St. Mary Corwin Hospital
09.1998 - 04.2008
- Charge nurse for busy Emergency Department
- Responsible for oversight of team members, patient triage, patient care, and coordinating admits to floors
- During this time, also filled in for house supervision, oversight of staff and patient assignments for 200 bed hospital
- Patient placement, coordinating with units for admits and discharges of patients.
Telemetry Unit
St. Mary Corwin Hospital
05.1997 - 09.1998
- Staff nurse, responsible for all cares of patients assigned to me on each shift.
Education
Bachelor of Science - Nursing
WGU University
01.2021
Associates Degree in Nursing -
Otero Junior College
La Junta, CO05.1997
Skills
- Attention to Detail
- Team Collaboration
- Time Management
- Employee Training
- Problem-Solving
- Customer Service
- Adaptability
Timeline
Regional Clinical Support Specialist
Maxim Healthcare Services
09.2017 - Current
Director of Clinical Services
Maxim Healthcare Services
04.2008 - 09.2017
Emergency Department/Level 2 Trauma Center/Stroke Center
St. Mary Corwin Hospital
09.1998 - 04.2008
Telemetry Unit
St. Mary Corwin Hospital
05.1997 - 09.1998
Bachelor of Science - Nursing
WGU University
Associates Degree in Nursing -
Otero Junior College
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