Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Strong work ethic, and exceptional interpersonal skills. Adaptive communication techniques, excel in empathy, patience, and active listening, ensuring high-quality support tailored to individual needs.
Overview
19
19
years of professional experience
Work History
Community Living Support
Ausable Valley Community Mental Health
West Branch, MI
03.2017 - 05.2024
Responded promptly to emergency situations involving clients.
Coached clients on proper nutrition and meal preparation.
Utilized appropriate methods for providing feedback about client performance or behavior modification strategies.
Adhered to ethical standards when working with vulnerable populations.
Provided support during crisis situations in order to de-escalate conflicts or challenging behaviors.
Served as an advocate for clients in order to protect their rights and interests.
Helped individuals to develop independent living skills and self-advocacy techniques.
Taught basic life skills such as money management, grocery shopping, cooking.
Organized activities that promoted socialization and independence among participants.
Maintained accurate records of progress notes related to client care.
Ensured compliance with all safety regulations in accordance with agency policies.
Communicated regularly with team members regarding client progress.
Drove clients to doctors' appointments and social outings.
Contributed to case reviews of client status and progress.
Recorded client status progress and challenges in logbooks and reports.
Human Services Tech
Texas Department of Family Protective Services
Dallas, TX
07.2005 - 08.2011
Provided transportation for clients when necessary for medical appointments or community activities.
Maintained accurate records of all client interactions, progress notes, treatment plans.
Researched available resources within the community that could benefit our clients' overall wellbeing.
Developed relationships with families in order to build trust and provide resources for them when needed.
Actively listened to client concerns while remaining non-judgmental throughout the conversation.
Supervised visits between parents and guardians and children who are under protective custody.
Attended meetings with other professionals to discuss cases and develop strategies for providing better care to clients.
Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
Attended meetings and participated in staff development training activities.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Composed or prepared correspondence, case notes and narratives with computer-based applications.
Education
Associate of Applied Science - Social Work
Kirtland Community College
Grayling, MI
05-2021
Skills
Transportation Coordination
Mobility Assistance
Personal care assistance
Positive Reinforcement
Safety awareness
Adaptive equipment use
Word Processing
Team Collaboration
Written Communication
Disability Awareness
Community Resource Navigation
Activity Planning
Meal Planning and Preparation
Cultural Competency
Social integration
Mental Health Support
Client Advocacy
Medical chart documentation
Teamwork and Collaboration
Proper phone etiquette
Attention to Detail
CPR Certification
Critical Thinking
Filing and data archiving
First Aid Certification
Records Maintenance
Professionalism
Interpersonal Skills
Problem-solving abilities
References
References available upon request.
Timeline
Community Living Support
Ausable Valley Community Mental Health
03.2017 - 05.2024
Human Services Tech
Texas Department of Family Protective Services
07.2005 - 08.2011
Associate of Applied Science - Social Work
Kirtland Community College
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