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TAMMIE FEATHERSTONE
Management
Atlanta,Georgia
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
General Manager
Hilton Hotel & Resorts | Home 2 Suites
Atlanta, Georgia
03.2016 - 07.2021
- Directed all pre and post-opening hotel operations including hotel management, talent identification and development, systems implementation and training, food & beverage operations, forecast & budget management, rooms operations, sales and marketing and revenue management.
- Build cohesive team that induce a successful pre-opening and launch, smooth transition to post-opening.
- Ensure the hotel is managed according to the brand’s quality and service standards, and is maintained as an investment in accordance with owners’ expectations regarding financial returns, maintenance, and financial risk mitigation.
- Responsible of 86 rooms and day-to-day staff management, purchasing, contract negotiations with vendors, forecasting and yearly business plan, P&L, and budget.
- Leads all aspects of business planning, facility product ordering, project management.
- Managing departments: accounts receivable, payroll, employment, accounting.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assistant Manager
Hilton Hotel & Resorts
Atlanta, Georgia
02.2013 - 03.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Atlanta Technical College
Atlanta, Ga. 08.2013 - 05.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Performance improvement
undefinedQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Hilton Hotel & Resorts | Home 2 Suites
03.2016 - 07.2021
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Atlanta Technical College
08.2013 - 05.2015
Assistant Manager
Hilton Hotel & Resorts
02.2013 - 03.2016
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