Tammie Felts
Amelia Court House,VA
Summary
Accomplished RN Unit Manager at Amelia Health and Rehab, adept in clinical judgment and compassionate patient care, significantly enhancing patient satisfaction and health outcomes. Leveraged expertise in medication administration and interdisciplinary collaboration to foster a supportive environment, leading to improved staff retention and compliance with best practices. Demonstrated a commitment to quality improvement and patient advocacy, achieving notable advancements in care standards. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with 32 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Geriatric, Medical Surgical, Oncology Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
RN Unit Manager
Amelia Health and Rehab
2024.05 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Provided emotional support to patients and their families.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Maintained accurate documentation of patient care activities, staff schedules, and unit metrics for transparency and efficient reporting.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Coordinated discharge planning processes effectively to ensure a seamless transition for patients from the hospital to their next level of care.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Contributed to hospital-wide quality improvement initiatives by identifying areas of opportunity within the unit and implementing best practices.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
Assistant Director of Nursing
Hill Valley The Woodland
2019.08 - 2024.03
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
- Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Implemented infection control measures, reducing hospital-acquired infections significantly over time.
- Identified department issues to recommend corrective actions.
- Played a key role in attaining high patient satisfaction scores by consistently delivering compassionate care and addressing concerns promptly.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Established strong relationships with community partners to expand access to healthcare services beyond facility walls.
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Provided educational resources on disease prevention and health maintenance topics to help patients make informed decisions about their care.
- Planned and assigned workload to [Number]-person nursing staff to direct patient care.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Influenced positive change within the organization by championing innovative ideas that led to better patient outcomes.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Evaluated work performance of [Number] nursing personnel to determine wage increases and implement discipline.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Clinical Coordinator RN
Centra Southside Community Hospital
2008.10 - 2019.07
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Managed clinical projects from inception to completion, ensuring that goals were met within budget constraints and timeframes.
- Developed educational materials and presentations for both internal staff members and community outreach programs related to healthcare topics.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
- Coordinated seamless transitions between healthcare settings by collaborating closely with case managers and other care providers.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Improved patient outcomes with thorough assessments, individualized care plans, and timely interventions.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Scheduling/supply ordering
Clinical Coordinator RN
CJW Medical Center
1989.06 - 2008.10
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Managed clinical projects from inception to completion, ensuring that goals were met within budget constraints and timeframes.
- Developed educational materials and presentations for both internal staff members and community outreach programs related to healthcare topics.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
- Coordinated seamless transitions between healthcare settings by collaborating closely with case managers and other care providers.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Improved patient outcomes with thorough assessments, individualized care plans, and timely interventions.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of 40 physicians, nurses, and support staff.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Opened new post partum unit as well as hematology Oncology Surgical Unit
- Served as telemetry, Oncology, Pediatric, Neuro, ICU, Postpartum, Orthopedic and med surg nurse
Education
Associate of Applied Science -
John Tyler Community College
Chester, VA05.1992
High School Diploma -
Amelia County High School
Amelia Court House, VA06.1987
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Quality Improvement
- Geriatric Care
- Health Promotion
- Medication and IV administration
- Direct Patient Care
- Patient Assessment
- Patient Assessments
- Team Coordination
- Patient education and counseling
- Medication Administration
- Strong Clinical Judgment
- Patient Monitoring
- Precepting
- Staff Supervision
- Nursing staff leadership
- Infection control measures
- Care Planning
- Patient Management
- Professional Bedside Manner
- High level of autonomy
- HIPAA Education
- EMR / EHR
- Patient and family advocacy
- Wound Care
- Emotional awareness
- Family Education
- Chronic Disease Management
- Cardiac Care
- Intravenous therapy
- Long-Term Care
- Acute care expertise
- Diabetes management
- Vaccine administration
- Feeding pumps understanding
- Hospice Care
- Telemetry monitoring
- Tracheostomy Care
- Performing EKGs
- Managing deadlines
- Patient Discharge
- IV setup
- Lab result interpretation
- Proper catheter insertion/removal
- Preventive health
- Palliative care awareness
- Maintaining privacy
- Procedure preparations
- Oxygen saturation standards
- Medication Distribution
- Coordinating referrals
- Chart updating
- Postpartum Care
- Hospice and palliative care
- Relationship Building
- Insulin medication assistance
- Diabetes and nutrition education
- Hospice philosophy understanding
- Patient Counseling
Certification
- Certified Infection Preventist
Timeline
RN Unit Manager
Amelia Health and Rehab
2024.05 - Current
Assistant Director of Nursing
Hill Valley The Woodland
2019.08 - 2024.03
Clinical Coordinator RN
Centra Southside Community Hospital
2008.10 - 2019.07
Clinical Coordinator RN
CJW Medical Center
1989.06 - 2008.10
Associate of Applied Science -
John Tyler Community College
High School Diploma -
Amelia County High School
- Certified Infection Preventist
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