Tammie Fields
Greencastle,IN
Summary
Dependable property manager with experience overseeing various types of properties. Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention. Dedicated property manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 60 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level property manager position in any environment. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Property Manager
Valente Real-estate
Indianapolis, IN
09.2021 - Current
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Trained and motivated leasing staff during bi-monthly trainings.
- Decreased operating costs [Number]% by implementing cost control procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
Assistant Store Manager
Goody's Department Store
Greencastle, IN
01.2020 - 06.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed and interpreted store trends to facilitate planning.
DCS Family Case Manager
State Of Indiana Department Of Child Services
Brazil, IN
03.2021 - 08.2021
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Developed monthly schedules and assignments for volunteer staff.
- Referred families to shelters, legal resources and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with senior case managers to coordinate team development activities and trainings.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Supervisor
Navy Exchange-Dam Neck Annex
Virginia Beach, VA
02.1999 - 10.2010
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workshop work flow for over 50 employees.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Built, managed and coached insourced and outsourced teams.
- Set overall vision and provided team leadership.
- Tracked and prepared quarterly reports of sales goals to management.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided supportive link between external customers and internal operations.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Arts - Criminalistics And Criminal Science
University of Phoenix
Tempe, AZ10.2020
High School Diploma -
Greencastle Senior High School
Greencastle, IN05.1984
Skills
- Client Relations
- Decision Making
- Monthly Fee and Payment Collection
- Legal Issue Resolution
- Violation Resolution
- Maintenance Oversight
- Dispute Handling
- Codes Compliance
- Property Showing
- Complex Problem Solving
- Critical Thinking
- Customer Relations
Timeline
Property Manager
Valente Real-estate
09.2021 - Current
DCS Family Case Manager
State Of Indiana Department Of Child Services
03.2021 - 08.2021
Assistant Store Manager
Goody's Department Store
01.2020 - 06.2022
Supervisor
Navy Exchange-Dam Neck Annex
02.1999 - 10.2010
Bachelor of Arts - Criminalistics And Criminal Science
University of Phoenix
High School Diploma -
Greencastle Senior High School
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