Driven by critical thinking and a knack for process improvements, I excelled at the IRS, optimizing resource allocation and spearheading tax compliance initiatives. My ability to foster teamwork and communicate effectively led to surpassing performance targets and enhancing operational efficiencies, embodying a results-oriented approach with a blend of hard and soft skills.
Overview
32
32
years of professional experience
Work History
Tax Analyst
Internal Revenue Service, IRS
05.2009 - 12.2018
Analyzed tax issues and made recommendations for remediation to management.
Conducted targeted tax research to facilitate informed project planning and compliance efforts.
Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
Facilitated communication between cross-functional teams, helping to ensure that all departments understood their role in maintaining tax compliance.
Collaborated with colleagues to research complex tax issues, ensuring accurate interpretation of regulations and laws.
Group Manager
Internal Revenue Service, IRS
04.2001 - 06.2009
Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.
Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
Cultivated a supportive work environment by addressing employee concerns promptly and implementing policies that promoted work-life balance.
Revenue Officer
Internal Revenue Service, IRS
01.1987 - 05.2001
Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.