Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst

Tammie Gearhart

Denison,TX

Summary

Talented Accounts Receivable / Collections Specialist with 21+ years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections with a proven collections rate of 99%.

Overview

21
21
years of professional experience

Work History

Collections Analyst

WPP
Dallas, TX
01.2022 - Current
  • Research and resolve all cash application issues
  • Communicate diplomatically with customers to address outstanding payment matters
  • Maintain accurate records of customer interactions and payment status
  • Accurately apply payments to customer accounts
  • Reconcile open invoices and resolve any discrepancies
  • Proactively follow up on past due accounts with customers
  • Collaborate with Customer Service and Sales to resolve situations impacting prompt customer payment
  • Coordinate month-end close
  • Assist as a super user in the creation of tickets to update the ERP to assist the collections team
  • Identified trends in collections activities that could be used for process improvement initiatives
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions

AR Trade Deductions Specialist

Nature Nate's Honey Co.
McKinney, TX
05.2020 - 03.2022
  • Pull bank composites daily
  • Post cash for ACH, Wires and Lockbox
  • Access customer portals for remittance and deductions support
  • Research, analyze and offset trade deductions
  • Validate Promotions, confirming all parameters were met and approvals issued
  • Process Amazon Disputes / Cases
  • Pull POD's for shortage claims
  • Process freight claims
  • File disputes on non-valid deductions
  • Process Walmart shortage / damage claims
  • Properly code and process credit notes for Promotions, Unsaleables, Lumper Fees and denied freight claims
  • Process write-off's
  • Prepare supporting documentation for audit request
  • Support ERP implementation and special projects as needed
  • Uploaded invoicing to vendor portals
  • Processed month end close

Collections Specialist

KidKraft
Dallas, TX
05.2019 - 05.2020
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Located new addresses of delinquent customers through research and by contacting credit bureaus
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements
  • Collaborated closely with other departments throughout the entire collection process
  • Recorded and updated customer personal accounts with accurate contact information
  • Processed payments over phone and set up recurring drafts
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation
  • Prepared documentation required for collection activities

Accounts Receivable

Redstone Foods, Inc.
Carrollton, TX
01.2018 - 05.2019
  • Received and recorded cash, checks, and wires
  • Maintaining accurate records of invoices, debits and credits
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
  • Recorded debit, credit and account transactions in computer spreadsheets and databases
  • Used accounting software to enter and post accounts receivable documents
  • Updating customer account information as needed in order to maintain accuracy of records
  • Processed Invoices and Credit Notes

Billing Specialist / AR Collections Analyst

CyrusOne
Dallas, TX
10.2014 - 11.2017
  • Responsible for a portfolio of over 300 accounts with revenues over $300M
  • Updated customer accounts with receivables, lockbox deposits, check receipts, ACH payments and wires
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis
  • Monitored accounts receivable activity to ensure timely payment of invoices
  • Prepared reports on highest risk accounts including recommendations for resolution
  • Initiated credits and adjustments to client accounts within company policy limits
  • Researched and follow rejected invoices on web portals and resolve for resubmission
  • Liaison between customers and operations or sales team to resolve pending collection
  • Assisted in uploading invoices to customer portals for expedited payment
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
  • Placed outbound collections calls daily to approximately 300 account holders

A/R Analyst

Feit Electric
Pico Rivera, CA
11.2008 - 05.2014
  • Responsible for the collections and follow up of trade receivables, maintaining accurate records on account balances, reconciling discrepancies and resolution of disputes
  • Ensured a timely collection of invoices by developing a strong working relationship with customers to obtain promise to pay dates and to understand the customer’s payables process
  • Processed refunds, chargebacks, and other adjustments as needed for A and R transactions
  • Generated daily, weekly, monthly A, R reports as requested by management
  • Initiated and managed appropriate action on delinquent accounts and follow up until payment is received
  • Processed freight claims, debit and credit memos and chargeback billings
  • Portfolio included large accounts such as Costco, Home Depot, Bed Bath & Beyond, BJ’s Distribution, Amazon.Com and Bi-Mart
  • Monitored the back end of utility programs, for clients such as So Cal Edison, Honeywell, Energy Federation and more

Credit & Collections Manager

DNP International Co, Inc.
Santa Fe Springs, CA
10.2002 - 05.2008
  • Managed overall credit process
  • Established credit lines
  • Established and implemented credit policies, procedures and guidelines
  • Maintained accurate records of all collection activity including phone calls, emails, letters sent and received
  • Updated customer D&B financial reports on frequent basis
  • Processed collection letters in tier form and initiated appropriate follow-up action on payment arrangements and timelines
  • Completed investigations of customer accounts and payment histories
  • Monitored daily cash receipts from customers and updated the appropriate records accordingly
  • Prepared monthly reports on delinquency, aging analysis, bad debt write-offs, and other related activities
  • Managed daily posting of payments to customer accounts

Education

Associate of Science - Accounting And Finance

Rio Hondo College
Whittier, CA

Skills

  • Account Reconciliation Abilities
  • Problem-Solving Capabilities
  • Conflict Resolution Techniques
  • Customer Research
  • Records Maintenance
  • Account Reconciliation
  • Payment Posting
  • Business Correspondence Writing
  • Credit and Collections
  • Invoice Processing
  • Cash Applications
  • General Ledger
  • Credit Management
  • Accounting Principles
  • Accounts Receivable
  • Quickbooks
  • Document Coding and Classification
  • GAAP Principles
  • Proficiency in Great Plains, Navision, Yardi, Oracle, NetSuite, Workday and Ross
  • Credit Reports
  • Credit Analysis

References

References available upon request.

Timeline

Collections Analyst

WPP
01.2022 - Current

AR Trade Deductions Specialist

Nature Nate's Honey Co.
05.2020 - 03.2022

Collections Specialist

KidKraft
05.2019 - 05.2020

Accounts Receivable

Redstone Foods, Inc.
01.2018 - 05.2019

Billing Specialist / AR Collections Analyst

CyrusOne
10.2014 - 11.2017

A/R Analyst

Feit Electric
11.2008 - 05.2014

Credit & Collections Manager

DNP International Co, Inc.
10.2002 - 05.2008

Associate of Science - Accounting And Finance

Rio Hondo College

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