Tammie Halfacer
Austin,TX
Summary
Successful Customer Service and Training Specialist, highly effective at being resourceful and providing guidance to enhance the customer and individuals experience. Enthusiastic personality with a hands-on, creative style.
Overview
13
13
years of professional experience
Work History
Financial Services Representative/Trainer
Nordstrom
07.2022 - Current
- Optimize customer experience by delivering superior services and effectively troubleshooting issues
- Communicate with staff and customers via telephone and email to gather, provide and share information on products and services
- Coach and mentor employees on customer service procedures
- Streamline projects and training presentations to enhance the customer experience
- Perform various data entry and clerical support
Health Information Management Specialist
St David’s Medical Hospital
06.2021 - Current
- Provide administrative support
- Perform qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data
- Answer questions and fulfill requests with friendly and knowledgeable customer service
Central Checkout Manager
HEB
09.2011 - 06.2021
- Provided superior customer service
- Resolved customer problems by investigating issues, problem solving, and building rapport
- Mentored employees and provided guidance to enhance the customer experience
- Oversaw operations to ensure procedures were being performed effectively
- Performed clerical and administrative duties
Education
Associates - Business Administration (online)
Austin Community College
12-2024
Google IT Support Certified -
Coursera
01.2022
Skills
- Administrative Support
- Customer Education
- Customer service and advocacy
- Training development aptitude
- Office equipment proficiency
- Building rapport
- Problem Resolution
- Data Entry
- Verbal and written communication
Timeline
Financial Services Representative/Trainer
Nordstrom
07.2022 - Current
Health Information Management Specialist
St David’s Medical Hospital
06.2021 - Current
Central Checkout Manager
HEB
09.2011 - 06.2021
Associates - Business Administration (online)
Austin Community College
Google IT Support Certified -
Coursera
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