Tammie Hall
Rydal,GA
Summary
At Norfolk Southern, I spearheaded a crew, enhancing operational efficiency and customer satisfaction through innovative leadership and strategic problem-solving. My technical expertise and interpersonal skills led to a significant improvement in project delivery times and crew morale, embodying professionalism and a results-driven approach.
Overview
19
19
years of professional experience
Work History
Crew Manager
Norfolk Southern
09.2000 - 02.2020
- Mentored new 100's crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Improved crew efficiency by implementing streamlined workflows and processes.
- Monitored project progress against milestones, adjusting strategies to remain on schedule.
- Enhanced operational efficiency by regularly reviewing and updating crew training materials and practices.
- Cultivated culture of innovation within crew, encouraging sharing of ideas to improve project outcomes.
- Led recruitment and training of new crew members, ensuring high level of skill and professionalism in team.
- Enhanced team performance with regular training sessions and evaluations.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Coordinated cross-functional teams, promoting collaboration across various disciplines for successful project outcomes.
- Facilitated seamless project handovers by preparing detailed reports and documentation for clients.
- Reduced project completion times through meticulous planning and resource allocation.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Improved crew morale by implementing recognition program for outstanding performance.
- Collaborated closely with other departments to optimize operations and minimize downtime during critical situations.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
- Implemented continuous improvement program to identify and act on areas for operational enhancement.
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Maintained meticulous records of crew hours, project expenses, and incident reports to ensure transparency and accountability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Addressed and resolved conflicts within crew, promoting harmonious and collaborative work environment.
Education
Associate of Science - Business Technology
Georgia Northwestern Technical College
Rome, GA05.2025
Associate of Applied Science - Business Administration
Dalton State College
Dalton, GA01.1997
High School Diploma -
Gordon Central High School
Calhoun, GA05.1987
Skills
- Technical knowledge
- Crew Leadership
- Safety Monitoring
- Employee Development
- Policy Enforcement
- Leadership abilities
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Time Management
- Multitasking
- Organizational Skills
- Operational Efficiency
- Problem-solving aptitude
- Professionalism
- Interpersonal Skills
Timeline
Crew Manager
Norfolk Southern
09.2000 - 02.2020
Associate of Science - Business Technology
Georgia Northwestern Technical College
Associate of Applied Science - Business Administration
Dalton State College
High School Diploma -
Gordon Central High School
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