Tammie Hampton

• Led team of representatives servicing Young Living members with proven results to improve key performance indicators and audit scores
• Investigated problems and discrepancies to resolve issues for agents and members
• Generated weekly reports covering agent performance
• Daily monitoring of KPIs
• Auditing communications to ensure professionalism standards are meet and proper procedures are followed.
• Conduct weekly in person coaching to review and improve performance and provide professional development.
• Facilitating weekly Team Meeting to address concerns, provide training and discuss updates.
• Assisting with questions and completing in-depth research to answer more complex questions.
• Payroll, ensuring accuracy of time reported.
• Conducting interviews for potential new agent positions.
• Trained, mentored and evaluated employees on service quality, knowledge and performance

• Collaborated with Team Leads to identify and resolve agent issues quickly and professionally.
• Developed and implemented procedures for responding to customer inquiries and resolving escalations.
• Created and facilitated trainings to assist Team Leads with professional growth
• Conducted weekly 1 on 1 with Team Leads to improve time management and assist with agent development.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

• Overseeing new hire on boarding with 18 leaders and 100+ agents
• Reduced Attrition by improving agent transition from nesting to production floor
• Identified area of training that needed further review to assist agent with successful transition to production floor
• Identified agents that talents did not align with Young Living Standards
• Improved coach to Team Lead transition
• Created and facilitated coach on boarding to ensure successful agent to coach interaction.
• Weekly coaching to provided feedback and professional development.

• Daily Monitoring of Key performance indicators
• Weekly coaching's to assist team members with meeting and exceeding department goals.
• Assisted training outsource vendor and providing on going support to team leads.
• Conducting bi-weekly focus groups to assess current needs.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Learned internal systems and related service role duties.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Assisted in Will Call with in person product selection and fulling orders

• Contacting Angie's list members to gather feedback and suggestions for other members.
• Maintained and managed customer files and databases.
• Assisted with training staff on operating procedures and company services.

United States Postal Service

• Answering inbound customer service calls. Providing information to assist and educate customers.
• Gathering information to resolve various customer needs

American Express Sales and Service Consultant

• Providing small business owners with benefits and services to prevent attrition in a competitive environment
• Trained staff on operating procedures and company services.

Administrative Assistant II reports WorldCom Wireless

• Auditing to ensure sale accuracy
• Creating reports to provide assistants and training to agents

Customer Care Representative WorldCom Wireless

• Consultative sales offering wireless services to new members in a competitive sales environment.