Tammie Hoff
Dover,PA
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Wrightsville Borough
02.2015 - Current
- Managed scheduling and calendar coordination for executive staff to optimize time management.
- Developed and maintained filing systems to ensure easy access to critical documents.
- Assisted in preparation of reports and correspondence, ensuring accuracy and clarity in communication.
- Coordinated office supplies inventory, facilitating timely replenishment and cost efficiency.
- Liaised between departments to streamline communication and resolve operational issues promptly.
- Organized community events for borough outreach, strengthening public engagement and participation initiatives.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Team Member/Store Support Backup
Rutter's
05.2012 - 01.2015
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted in inventory management by restocking shelves and conducting product counts.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Customer Service Representative/Teller Associate
Metro Bank
04.2010 - 01.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Assisted customers with account openings
- Records management
- Processed daily financial transactions to ensure accuracy
Training Coordinator/HR Assistant
Walmart
08.1992 - 02.2010
- Developed training programs to enhance employee skills and compliance with industry standards.
- Facilitated workshops that promoted team collaboration and increased knowledge retention among participants.
- Coordinated all new hire orientations
- Addressed and resolved general payroll related questions
- Processed all COBRA, disability and FMLA paperwork to ensure accuracy
- Maintained all personnel filesz
- General filing
- Operated 3 line switchboard for office
- Records management for retention
- Facilitated open enrollment for all employees
- Coordinated and conducted interviews for potential new associates
- Processed payroll for 600 + employees bi-weekly
Education
High School Diploma -
William Penn Senior High School
York, PASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Accounting
- Records management
- Excellent interpersonal skills, phone manners
- Proficient in typing
- Computer knowledge in office software programs
Timeline
Administrative Assistant
Wrightsville Borough
02.2015 - Current
Team Member/Store Support Backup
Rutter's
05.2012 - 01.2015
Customer Service Representative/Teller Associate
Metro Bank
04.2010 - 01.2012
Training Coordinator/HR Assistant
Walmart
08.1992 - 02.2010
High School Diploma -
William Penn Senior High School