Summary
Overview
Work History
Skills
Certification
Education
Work Availability
Accomplishments
Software
Interests
Timeline
Receptionist
Tammie Irmeger

Tammie Irmeger

Business Professional
Elwood,Indiana

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.

Overview

15
15

Human Resources

7
7

Accounting/Book Keeping

6
6

Benefit Administration

6
6

Payroll Administration

10
10

Learning and Development

8
8

Onboarding

4
4

Sales

15
15

Customer Service

11
11

Office Management

4
4
years of post-secondary education

Work History

Lead Support Resource

Arise Virtual Solutions
02.2020 - Current
  • Manage a team of support specialists, ensuring agent development and consistent performance improvement.
  • Continuous review of agent metrics
  • Ensure agent performance and quality guidelines were met. If not, create a performance improvement plan
  • Track and manage agent hours, schedule adherence, and incentive eligibility.
  • Serve as the single-point contact for agents with questions or concerns regarding scheduling, invoicing, daily metrics, and any other issues as they arise.
  • Facilitate weekly info sessions on a wide variety of topics. Some of these topics included improving quality scores, addressing challenges, key client updates, schedule updates, and onboarding reviews.
  • Serve as a "Best Start Support Resource," ensuring agent success after the instructional training period.
  • Collaborate with cross-functional teams to identify areas for process improvement, resulting in increased operational effectiveness.
  • Serve as the primary escalation point for complex issues, demonstrating exceptional problem-solving skills while maintaining strong customer relationships.
  • Develop training programs for new hires, accelerating their integration into the team and increasing overall efficiency.
  • Leverage data-driven insights to make informed decisions regarding staffing levels, scheduling adjustments, and other operational considerations necessary for peak performance periods.

Lead On-Line Instructor

Arise Virtual Solutions Inc.
02.2020 - Current
  • Enhance training efficiency by streamlining instructional materials and incorporating multimedia elements.
  • Conduct regular assessments of instructors' progress, providing constructive feedback for continuous improvement.
  • Mentor new instructors and agents, guiding them through the onboarding process and sharing valuable insights for success.
  • Boost trainee engagement with hands-on demonstrations and real-world examples relevant to their job roles.
  • Develop tailored lesson plans for diverse learning styles, leading to improved comprehension and retention.
  • Collaborate with fellow instructors to share best practices and optimize overall teaching effectiveness.
  • Stay current with industry trends and advancements, ensuring that training materials remain up-to-date and relevant.
  • Revise curriculum based on evolving client goals or regulatory changes, aligning with company objectives.
  • Coordinates scheduling for multiple classes simultaneously while balancing resource availability and optimizing course delivery without compromising quality.
  • Ensure new agent success by sending daily reminders about scheduling, invoicing, and other needed information.

Human Resources Manager

Various
01.1997 - 02.2020
  • Enhanced employee retention by implementing effective management strategies and fostering a positive work environment.
  • Optimized and maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Served as point of contact for all employee payroll concerns and question
  • Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
  • Implemented all onboarding and offboarding sessions bolstering employee job position knowledge and skillset.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Implemented customized performance management systems, providing employees with ongoing feedback and development opportunities.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Optimized payroll processing procedures for accuracy


Skills

  • Office Management Software
  • Staff Management
  • Excel Spreadsheets
  • Workload Balancing
  • Time Management
  • Schedule Management
  • Employee Training
  • Event Planning
  • Front Office Management
  • Self Starter
  • Benefits and Compensation Management
  • Payroll Coordination
  • Human Resources Operations
  • Personnel Information Systems
  • Personnel Recruitment
  • New Employee Orientation
  • Attention to Detail
  • Google Workspace
  • Exit Interviews and Processes
  • Training and Development

Certification

December 1997

Bachelor's of Science

Business Management/Organizational Leadership

Purdue University, West Lafayette, IN

Education

Bachelor of Science - Organizational Leadership

Purdue University
West Lafayette, IN
08.1993 - 12.1997

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of ten staff members.
  • Achieved highest team certification rates through effectively instructing learners.
  • Customer Relations - Earned highest metrics for customer satisfaction.
  • Developed and instituted employee training and retention initiative that reduced personnel turnover by 35% within one-year.
  • Implemented new, interactive employee time keeping system to monitor, gauge and project staffing needs.
  • Reduced operational expenses by 20% by streamlining branch operations.
  • Successfully onboarded 75+ new clients into our company products.

Software

Microsoft Office - Advanced

Microsoft Excel/Google Sheets - Advanced

Microsoft Word - Advanced

Microsoft PowerPoint/Google Slides - Advanced

QuickBooks - 6 years

Mondaycom

Interests

Being Outdoors

Camping

Hiking

Boating

Coaching

Timeline

Lead Support Resource

Arise Virtual Solutions
02.2020 - Current

Lead On-Line Instructor

Arise Virtual Solutions Inc.
02.2020 - Current

Human Resources Manager

Various
01.1997 - 02.2020

Bachelor of Science - Organizational Leadership

Purdue University
08.1993 - 12.1997

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Tammie IrmegerBusiness Professional