Tammie M. Jones
Port Wentworth,GA
Summary
Experienced in implementing inventory management systems and leading cross-functional teams to achieve on-time delivery and improve inventory accuracy. Proficient project coordinator and administrative leader with a strong understanding of inventory counts, business audits, and documentation requirements. Innovative technology professional with several years of diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish, contributing to organizational growth and success.
Overview
15
15
years of professional experience
Work History
Parts Clerk
TICO Terminal
07.2024 - Current
- Organized parts storage and stocked inventory according to established guidelines. Open, process, and close purchase orders. Use VMRS codes to store new and current parts for inventory.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Maintained clean and neat parts counter and sales floor.
- Examined returned parts for defects and exchanged defective parts or warranty parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites. Process and receive invoices for stock orders as well as outside vendors.
- Learned and adapted quickly to new technology and software applications.
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Participated in continuous improvement initiatives within the department, sharing ideas on how to enhance efficiency through process optimization.
- Assisted in maintaining accurate documentation pertaining to warranty claims submitted by customers or vendors.
- Supported cross-functional teams by providing accurate information on parts availability and delivery timelines, enabling smooth project execution.
- Processed purchase orders and invoices with accuracy, contributing to the overall efficiency of the department''s financial management.
- Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
- Conducted regular audits of inventory to identify discrepancies or potential issues, ensuring accurate records were maintained at all times.
- Maintained a clean and organized workspace, enabling efficient operations and easy access to necessary parts.
- Utilized comprehensive knowledge of industry trends to make informed recommendations for stocking specific parts or adjusting reorder points as needed.
- Contributed to cost reduction efforts by identifying opportunities for bulk purchasing discounts and negotiating with suppliers.
- Coordinated with technicians to identify needed parts quickly, minimizing downtime for repairs or maintenance work.
Resolution Specialist
Walmart Fulfillment Services
11.2021 - 04.2024
- Responds to incoming specialty process or tier 3 escalated issues and support requests by monitoring incoming requests: independently researching root cause of complex issues that impact operations and determining resolution.
- Analyzes and interprets customer and associate feedback by understanding the data trends.
- Implements process improvement plans by driving the improvement of existing processes and escalating existing issues; and recommends improvements basis customer feedback and trend analysis.
- Coaches team members by providing feedback to enhance skills.
- Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
Customer Service Representative I Fraud Agent!
TTEC/Teletech
11.2018 - 10.2021
- Received inbound calls from card holders needing to file claims for unauthorized transactions.
- Initiate fraudulent claims for card holders needing to have transactions investigated.
- Verified the identity of card holders in need of gaining account access.
Inventory Specialist Supervisor
Chatham County Government
01.2011 - 11.2018
- Organized parts storage and stocked inventory according to established guidelines. Open, process, and close purchase orders. Use VMRS codes to store new and current parts for inventory.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Maintained clean and neat parts counter and sales floor.
- Examined returned parts for defects and exchanged defective parts or warranty parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites. Process and receive invoices for stock orders as well as outside vendors.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Applied Science - Electrical Construction and Maintenance
Savannah Technical College
Savannah, Georgia06.1999
High School Diploma -
Savannah High School
Savannah, Georgia06.1989
Skills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Data Entry
- Customer Relations
- Time Management Skills
- Price negotiations
- Multi-tasking
- Google Suite
- Fraud Investigations
- Windows
- Adobe Acrobat
- Data Entry Specialist
- Inventory Management
- Personal Accountability
- Strong Work Ethics
- Organizational Skills
- Six Sigma Yellow Belt Certification
- Excellent listening
- Comprehension
- Communication
- Research skills
- Problem solving
- Troubleshooting
- Detail-Oriented
- Interpersonal Communication
- Information Collection
- Document Preparation
- Adaptability
- Flexibility
- Professionalism
- Multitasking Abilities
- Excellent Communication
- Teamwork
- Collaboration
- Customer Service
- Medical Terminology
- Healthcare Reimbursement
- JIRA
- IBE
- WFS
- De-Escalation Techniques
- Clean driving record
- Safety procedures
- Proficient in Google Workspace
- Counter support
- Stock control
- Price negotiation
- Multitasking
Personal Information
Title: Customer Care Specialist
Timeline
Parts Clerk
TICO Terminal
07.2024 - Current
Resolution Specialist
Walmart Fulfillment Services
11.2021 - 04.2024
Customer Service Representative I Fraud Agent!
TTEC/Teletech
11.2018 - 10.2021
Inventory Specialist Supervisor
Chatham County Government
01.2011 - 11.2018
Associate of Applied Science - Electrical Construction and Maintenance
Savannah Technical College
High School Diploma -
Savannah High School
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