Tammie Kahl
Spring Hill,FL
Summary
Proactive and adaptable professional with extensive experience in technical support and application management. Expertise in data management software implementation and technical support, ensuring data integrity and high-quality service. Proven track record of enhancing customer satisfaction through efficient problem-solving and effective communication.
Overview
20
20
years of professional experience
Work History
Int Business Sytems pro Analyst
Albany Medical Center - HOS
Albany, New York
01.2025 - Current
- Promotion to Business Systems Pro Analyst occurred following the merger of Saratoga Hospital and Albany Medical Center
- Implemented new software systems for data management and analysis, enhancing data accessibility and reporting.
- Coordinated diverse teams on analytics initiatives, ensuring alignment and efficient project execution.
- Maintained data integrity by performing regular audits and quality checks.
- Collaborated in team meetings to review project updates and tackle challenges
- Assessed customer needs through direct interactions to provide tailored solutions.
- Oversaw daily operations to ensure smooth business functioning and process adherence.
- Proposed innovative ideas and solutions, contributing to improved team performance and project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed new accounts, reset passwords, and facilitated access to servers and file management software for users.
Application Analyst
Saratoga Hospital
Saratoga Springs, New York
07.2022 - 01.2025
- Promotion to application analyst due to exceptional work ethic, responsibility and ownership
- Analyzed system performance to identify and implement improvements, enhancing application reliability.
- Coordinated with IT to manage application upgrades and maintenance, ensuring minimal disruption to users.
- Troubleshot existing applications and identified areas for improvement or enhancement.
- Diagnosed technical issues and addressed user inquiries promptly.
- Monitored log files for errors or anomalies, proactively addressing issues to maintain optimal application performance.
- Monitored data integrity and ensured compliance with regulations.
- Facilitated design, development, testing, implementation, and maintenance of software applications.
- Collaborated with developers, testers, analysts, vendors, and other stakeholders throughout the development lifecycle.
- Created reports using SQL queries to analyze data trends in application usage.
- Documented processes and maintained user guides for applications.
- Developed documentation for application processes and user guides for end-users.
- Provided training sessions for staff on new software updates.
- Managed application lifecycle, ensuring timely updates and version control.
- Developed new accounts, reset passwords, and facilitated access to servers and file management software for users.
Help Desk Technician
Saratoga Hospital
Saratoga Springs, New York
02.2019 - 07.2022
- advancement to information systems after successfully completing internship and obtaining degree.
- Provided technical support for hospital staff and patients using ticketing system.
- Diagnosed hardware and software issues on various medical devices and computers.
- Assisted users in troubleshooting network connectivity and application problems to restore service promptly.
- Documented solutions and created knowledge base articles to streamline support processes.
- Collaborated with IT team to implement system upgrades and improvements.
- Trained new staff on help desk procedures and software tools effectively.
- Responded promptly to service requests ensuring minimal downtime for operations.
- Resolved incoming queries and issues regarding computer systems, software, and hardware.
- Managed account creation, password resets, and configuration of server access for user file management..
- Facilitated remote desktop connections for users needing offsite assistance.
- Guided customers in troubleshooting a range of technical challenges using email, live chat, and telephone support.
Laboratory Support Specialist
Saratoga Hospital
Saratoga Springs, New York
08.2016 - 09.2018
- Achieved promotion to Laboratory Support Specialist after excelling as phlebotomist.
- Coordinated with medical staff to ensure timely delivery of test results and efficient sample collection.
- Assisted in specimen processing and ensured proper labeling and handling.
- Implemented safety protocols to maintain a clean and compliant laboratory environment.
- Trained new staff on laboratory procedures and best practices for efficiency.
- Managed accurate documentation and recordkeeping for laboratory tests and results.
- Provided technical support for laboratory software systems used in data management.
Phlebotomist
Saratoga Hospital
Saratoga Springs, New York
08.2014 - 08.2016
- Collected blood samples with adherence to techniques and safety protocols, ensuring patient comfort and sample integrity.
- Prepared patients by explaining procedures and addressing concerns.
- Maintained equipment through routine checks and cleaning to support safe and efficient phlebotomy procedures.
- Documented patient information accurately in electronic health records system.
- Educated patients on pre- and post-procedure care, enhancing understanding and compliance for optimal safety.
- Adhered to infection control standards during all phlebotomy procedures.
- Verified patient information prior to specimen collection.
Womens Health Technician/Operating Room Technician
Saratoga Hospital
Saratoga Springs, New York
01.2006 - 08.2014
- Assisted physicians with procedures and surgeries.
- Prepared patient, equipment and supplies for specific procedures.
- Sterilized needles and equipment following required techniques and precautions.
- Monitored patient conditions and reported significant changes to registered nurse for timely interventions.
- Supported healthcare professionals in patient care and monitoring, ensuring adherence to safety protocols.
- Performed routine diagnostic tests and recorded patient data accurately.
- Maintained cleanliness and organization of medical equipment and supplies.
- Educated new staff on operational procedures and safety standards, enhancing team readiness and compliance.
Education
Associate of Science - Information Technology
Adirondack Community College
Glens Falls, NY02-2019
Skills
- SQL querying
- System analysis
- Data management
- Software implementation
- Application support
- Application management
- Troubleshooting and Diagnostics
- Technical support
- Application installations
- Remote support
- Helpdesk services
- Desktop technical support
- User training
- IT asset management
- Problem solving
- Decision-making
- Problem-solving aptitude
- Attention to detail
- Effective communication
- Customer service
- Active directory
Timeline
Int Business Sytems pro Analyst
Albany Medical Center - HOS
01.2025 - Current
Application Analyst
Saratoga Hospital
07.2022 - 01.2025
Help Desk Technician
Saratoga Hospital
02.2019 - 07.2022
Laboratory Support Specialist
Saratoga Hospital
08.2016 - 09.2018
Phlebotomist
Saratoga Hospital
08.2014 - 08.2016
Womens Health Technician/Operating Room Technician
Saratoga Hospital
01.2006 - 08.2014
Associate of Science - Information Technology
Adirondack Community College