Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Laube

Allentown,PA

Summary

Detailed oriented, and professional worked as a Customer Service Representative with experience in a variety of Business settings and products. Industrial Gases and Chemicals, Collections, Storage Facility, and Telecommunications industries. Quick study who is loyal, dependable with excellent customer service skills. Expertise in a variety of computer systems, installation, inventory management, computer support and customer follow-up/evaluation. I am results-driven, with excellent customer service skills.

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

27
27
years of professional experience

Work History

Key Account Specialist

Linde Gas & Equipment, Inc
Bethlehem, Pennsylvania
02.2014 - Current

Quote specialty gas and equipment to customers. Create Sales Orders. Create Orders on vendors for products ordered. Package and Ship products internationally. Create all export documents.

Shipping Coordinator and Admin Assistant

Matheson
Palm, PA
05.2010 - 02.2014
  • Company Overview: Matheson offers the most extensive line of ultra high purity gas handling equipment in the semiconductor gas industry
  • Customers in the semiconductor, analytical and industrial businesses depend on the reliable supply of gases and gas handling equipment to maintain efficient production
  • Prepares documents for all domestic and international shipments
  • Chosen to train coworkers on shipping all order types and shipping documents preparation
  • Process all sales orders in two separate programs for Invoicing
  • Hired on full time through Judge Group in December 2012
  • Answer phones, greet and introduce visitors to our plant
  • Process vendor Invoices for payment
  • Created and maintained a Vacation Planner
  • Created a spreadsheet to track intercompany sales orders
  • Matheson offers the most extensive line of ultra high purity gas handling equipment in the semiconductor gas industry
  • Customers in the semiconductor, analytical and industrial businesses depend on the reliable supply of gases and gas handling equipment to maintain efficient production
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Customer Support Specialist

Air Products & Chemicals
Allentown, PA
08.1998 - 09.2009
  • Company Overview: Air Products Fortune 500 company which serves customers in industrial, energy, technology and healthcare markets worldwide with a unique portfolio of atmospheric gases, process and specialty gases, performance materials, and equipment and services
  • Take incoming calls for industrial gases and chemicals, placed order for various products, handle customer complaints, process driver paperwork, update production schedules, and manage several terminals
  • Perfect attendance for 11 years
  • Placed order with minimal error rate in SAP
  • Handle complaints and was resolved within a timely manner
  • Complete all driver paperwork for the entire country for contract carriers within 48 hours
  • Selected to work with Supervisor create training material for 25 people to complete driver paperwork
  • Worked nights, weekends and holidays as needed
  • Air Products Fortune 500 company which serves customers in industrial, energy, technology and healthcare markets worldwide with a unique portfolio of atmospheric gases, process and specialty gases, performance materials, and equipment and services

Education

Missions - Associate of Arts - Office

Bob Jones University
Greenville, SC
01.1997

Associate of Science -

01.1996

Skills

  • TECHNICAL SKILLS
  • Microsoft Word
  • Appointment Scheduling
  • Multi-line Phone
  • Microsoft Excel
  • Database Management
  • Mainframe Data Entry
  • SAP
  • 10 - Key Calculator
  • Fax/Photocopier
  • Sales order processing
  • Shipping documentation
  • International shipping
  • Inventory management
  • Problem solving

Timeline

Key Account Specialist

Linde Gas & Equipment, Inc
02.2014 - Current

Shipping Coordinator and Admin Assistant

Matheson
05.2010 - 02.2014

Customer Support Specialist

Air Products & Chemicals
08.1998 - 09.2009

Missions - Associate of Arts - Office

Bob Jones University

Associate of Science -

Tammie Laube