Tammie Layton

Worked and owned for almost 25 years. All aspects of property management from day to day maintenance concerns to tenant issues and or collections ect.

• Communicated with clients and tenants while offering strategic solutions to remedy problems.
• Managed property renovations, ensuring timely completion and minimal disruption to tenants.
• Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
• Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
• Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
• Streamlined property maintenance processes for increased efficiency and lower costs.
• Collaborated with leasing agents to develop targeted advertising campaigns aimed at specific markets to increase visibility of available spaces.
• Created customized monthly reports detailing property performance metrics for owner review.
• Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
• Provided direct customer service and support for [Number] commercial clients.
• Maintained accurate and timely documentation of communication with clients.
• Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or damage to the property.
• Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
• Attended appropriate continuing education courses to remain up to date,
• Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
• Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
• Established strong relationships with vendors, negotiating contracts for better service at lower costs.
• Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
• Responded to Common Area Maintenance (CAM) inquiries.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Coordinated appointments to show marketed properties.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Maximized rental income while minimizing expenses through effective planning and control.
• Completed annual rent calculations using housing database software.
• Planned special events such as lotteries, dedications and project tours.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.