Tammie Lehman
Myerstown,PA
Summary
Detail oriented Hospital Admissions Registration Associate with 16+ years of customer service experience and currently enrolled in PSH Medical Coding Specialist program . Diversified skill sets covering insurance verification and coordination of benefits, report analysis and account auditing, third party billing and invoicing, account management, billing and collections. Excellent interpersonal, phone, and digital communication skills.
Overview
19
19
years of professional experience
Work History
Hospital Admissions Registration Associate
Penn State Health Milton S. Hershey Medical Center
2020.10 - Current
- Crossed trained in insurance Pre-Certification
- Complete online insurance verification and admission notifications regularly
- Verify correct coordination of benefits
- Collect all required information to accurately complete patient registrations.
- Ensure all necessary forms are completed and signed for patient admission.
Medical Office Associate - Pediatrics
Penn State Health Milton S. Hershey Medical Center
2020.01 - 2020.10
- Received, recorded and addressed incoming and outgoing communication
- Scheduled appointments for doctor visits using desktop calendar software
- Accurately collected demographic and insurance details
- Reviewed, sent, and followed-up on referrals
- Crossed trained to register patients in both clinic and lab setting
Quality Assurance Representative
Comcast Cable
2011.01 - 2019.12
- Reviewed over 100 accounts per day for audit compliance and revenue recovery
- Corrected account codes to adjust billing errors and inconsistencies
- Adjusted and coded contractor work for invoicing
- Finalized invoicing for reconciliation under weekly deadlines
- Conducted data analysis of multiple reports under strict deadlines
- Prepared daily and monthly operating reports for management
Customer Billing Representative
Comcast Cable
2005.10 - 2011.11
- Managed customer calls effectively and efficiently
- Maintained a 90% or higher customer satisfaction rating
- Addressed escalation calls with empathy and professionalism as a team lead
- Handled all aspects of customer billing and payments
- Assisted in training new employees as a team mentor
- Crossed trained to assist in several multiple departments
Education
Certification - Medical Coding Specialist
Harrisburg Area Community College
Harrisburg, PA06.2022
Associate of Arts - Business
University of Phoenix
Harrisburg, PA2010
Skills
- Dedicated Team Player
- Effective time management skills
- Strong problem solving skills
- Exceptional organizational skills
- Strong decision making skills
- Detailed and result oriented
- Ability to multitask
Accomplishments
- Regularly selected to undertake new projects
- Played key role in Comcast's most successful billing conversion
- Tested and provided feedback for several new databases
- Received Comcast's regional quarterly top performer award
- Activity participated in and led successful focus groups to help resolve departmental issues
References
Available upon request
Timeline
Hospital Admissions Registration Associate
Penn State Health Milton S. Hershey Medical Center
2020.10 - Current
Medical Office Associate - Pediatrics
Penn State Health Milton S. Hershey Medical Center
2020.01 - 2020.10
Quality Assurance Representative
Comcast Cable
2011.01 - 2019.12
Customer Billing Representative
Comcast Cable
2005.10 - 2011.11
Certification - Medical Coding Specialist
Harrisburg Area Community College
Associate of Arts - Business
University of Phoenix
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