Tammie Lewis
Troy,NC
Summary
With my 2 years of experience with National General I have gained knowledge of the EPIC system and the initial claims processing procedures. My knowledge of Word, Outlook and Excel have assisted me with the success that I have made to this point and will continue to assist me. I am customer oriented, organized, driven and am adaptable to change. Looking to gain knowledge and further my career with National General in the Material Damage Telephone Claims Representative.
Overview
14
14
years of professional experience
Work History
Claims First Notice of Loss Associate III
National General Insurance
Winston Salem, NC
04.2022 - Current
- Provided customer service support to customers over the telephone.
- Navigate EPIC claims reporting system, Microsoft programs and Teams Channel efficiently.
- Gather and entered loss information.
- Provided guidance and mentorship to new associates during training.
- Provide assistance to colleagues via Teams channel.
- Answered customer inquiries and addressed customer complaints with empathy.
Parts Manager
Lexington Mower Service
Lexington, NC
04.2019 - 04.2022
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with customers and vendors.
- Maintained records of all orders placed, received, and shipped.
- Provided technical advice on the selection of replacement parts.
- Trained new staff members on proper parts handling techniques.
- Resolved customer inquiries related to part availability or quality issues.
- Create and complete work orders for the shop.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Efficiently utilize Ideal system, Microsoft programs, and multiple manufacturers schematics for parts look up.
Service and Parts Manager
Mid South Tractor Co.
Salisbury, NC
11.2009 - 04.2019
- Created and maintained accurate records of parts inventory, ordering additional stock as needed.
- Coordinated with other departments to ensure that customers receive timely repairs on their equipment.
- Ensured that warranties were properly processed according to manufacturer guidelines.
- Developed standard operating procedures for all aspects of the service department's daily operations.
- Coordinated scheduling between technicians and customers in order to ensure timely completion of repairs or maintenance tasks.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
Education
High School Diploma -
Mill River Union High School
North Clarendon, VT06-1988
Skills
- Detail Oriented
- Verbal and written communication
- Professional phone voice
- Data Gathering
- Call handling
- Goal-Oriented
- Customer Service
- Data Entry
- Quality Assurance
- Training experience
References
References available upon request.
Timeline
Claims First Notice of Loss Associate III
National General Insurance
04.2022 - Current
Parts Manager
Lexington Mower Service
04.2019 - 04.2022
Service and Parts Manager
Mid South Tractor Co.
11.2009 - 04.2019
High School Diploma -
Mill River Union High School
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