TAMMIE L RUIZ

• Perform moderately complex (journey-level) data analysis, research, and reporting tasks.
• Provide key research, analytical, and reporting functions within the Administration Division to support the Texas Historical Commission (THC).
• Work involves planning and conducting descriptive, diagnostic, and predictive analysis and coordinating analytics planning, project design, and report development.
• Develop methods and strategies for assessing performance.
• Design reports, dashboards, and presentations.
• Work under general supervision, with limited latitude for initiative and independent judgment.
• Provide key research, analytical, and reporting functions supporting the Administration Division.
• Identify and interpret data patterns and trends and evaluate data quality.
• Prepare concise, comprehensive technical reports to present and analyze data, identify alternatives, and make and justify recommendations on data revision.
• Establish and maintain standard work procedures governing the appropriate use of data.
• Acquire and prepare organizational and external data and research to help leadership and program staff understand and act on issues.
• Interpret historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Translate data and insights into meaningful visualizations and stories to drive strategy, action, and decision-making.
• Collaborate and communicate broadly within the Administration Division to expand data culture.
• Provide relevant training and technical assistance as needed.
• Prepare essential reports, dashboards, reviews, projections, or other deliverables analyzing reports.
• Provide consultation and technical advice on research and evaluation projects.
• Understand and create new data quality assurance procedures, audit functions, and dataset preparation techniques.
• Learn new data systems and analytic techniques as needed.
• Create Asana boards for teams within the Administration Division.
• Download and analyze CAPPS Financial reports for the Procurement Contract Services, Budget, Accounts Payable teams, and other systems as needed to complete reporting tasks and monitor any system changes that may impact reporting.
• Create tools to automate review tools for our Financial Division.
• Maintain standardized tools and procedures for data management, backup, and improvement projects.
• Conduct regular data hygiene procedures and perform data audits with staff; provide training and corrective support to staff as needed.
• Support planning and decision-making by translating data into usable reports for various stakeholders.
• Recommend coding, business rules, and software that capture information for analysis and action.
• Ensure accurate transfer of records between different systems.
• Partner with stakeholder teams to coordinate and support information sharing across the organization’s various platforms.

• Compiled, manipulated, and queried data to create precise data sets, translating user needs and analyzing and presenting data using evaluation tools like charts, tables, and trend lines.
• Recommended and implemented changes to improve accuracy of data reporting, ensuring reliable insights for stakeholders.
• Develop data quality measures and QC practices.
• S synthesized and summarized quantitative and qualitative F&N data for executive summaries and reports, enhancing clarity for decision-makers.
• Coordinate the development of data definition standards, usage guidelines, and procedures for data used by the Division.
• Provide technical assistance and training for data tools used within the F&N Division.
• Assisted in developing performance metrics and evaluation criteria as requested by F&N Management.

• Allocated incoming requests for birth and death certificates, along with supplemental requests for adoptions, paternities, name changes, delayed records, and other correspondence, ensuring proper fee collection and timely processing.
• Allocated all No Fee Certified and Overnight mail to ensure timely delivery and proper handling of sensitive documents.
• Indexed all requests for supplemental documentation.
• Assisted with the indexing and printing of TDCJ requests.
• Assisted main print room by logging printed certificates, organizing them by processor, and distributing to respective teams for efficient record management.
• Generated all Federal Express and Lone Star Overnight air bills daily to ensure accurate shipping documentation.
• Copied certificates manually utilizing a Xerox copier and embossed certificate paper.
• Supported various administrative tasks as needed to maintain operational flow and assist withteam objectives.

• Reviewed TRA claims for proper payment and conformance to federal regulations.
• Reviewed entries in the Workforce Information System of Texas (TWIST) and Work in Texas (WIT) for conformance to UI and TRA laws, standards, and regulations.
• Investigated and determined eligibility for Trade Readjustment Act (TRA) claims to ensure compliance with regulations.
• Analyzed TWIST activity reports and performance records to verify accurate and timely payment of TRA benefits.
• Interviewed claimants, employees, and others to complete the investigation.
• Generated and customized correspondence for TRA claimants regarding payment requests to facilitate clear communication and understanding.

• Transcribed, keyed, and verified taxpayer-prepared tax returns and related documents, ensuring accuracy and compliance.
• Identified and resolved erroneous or unclear data, collaborating with team members for efficient corrections.
• Generated correspondence to inform taxpayers about tax audits and discrepancies, providing support for resolution and additional assigned tasks.

• Scanned birth and death certificates to create digital records for historical documentation.
• Adjusted scanner settings to optimize image clarity and detail for archival purposes.
• Documented scan quality notes to ensure accuracy and reliability of digital records.
• Cleaned scanner regularly to ensure optimal performance.

• Collected employment numbers and wages to support analysis for Labor Market Career Information, Occupational Employment Statistics section.
• Compiled, analyzed, and edited data collected via US mail, Internet, email, fax, or phone from private and public sector employers throughout Texas.
• Applied NAICS codes to each occupation received from each employer.
• Engaged with customers via telephone, fax, and email to resolve inquiries and enhance service delivery.

• Performed complex research work for the U.S. Dept. of Labor, BLS, Survey of Occupational Injuries and Illnesses, and the OSHA Work-Related Injury and Illness Data Collection.
• Compiled, analyzed, and interpreted statistical data.
• Reviewed and edited documents to ensure accuracy and compliance with quality standards.
• Evaluated case narratives to meet OSHA Record Keeping Guidelines.
• Reviewed, verified, and collected, refined mailing and report location information for units selected by each collection.
• Communicated extensively with private sector employers via telephone, fax, email, and written correspondence to obtain necessary information.
• Prepared and utilized formulas for calculating employment averages, total hours worked, incident rates, and DART rates to support data analysis.
• Assisted with TEI (targeted estimated industries) reports, which involve identifying viable and non-viable units.
• Assisted with creating Texas's annual Press Release of Injury and Illness and Case and Demographics rates.
• Created Interview Tests for our vacant Research and Statistical Technician I position.
• Assisted with developing and updating policies and procedures.
• Performed quality reviews for 8 staff, offering guidance and direction to enhance data integrity and accuracy.
• Executed calculations of occupational codes and case demographics for the D.C. office to support data analysis.
• Worked under limited supervision with considerable latitude for initiative and independent judgment.

• Conducted in-depth research to gather relevant data for analysis.
• Compiled, analyzed, and interpreted statistical data, ensuring quality control through thorough document review and editing.
• Coded injury and illness cases with days away from work using the Occupational Injury and Illness Classification Manual, verifying and collecting mailing and report location information for Bureau of Labor Statistics Annual Survey participants.
• Contributed to internal procedures for executing the Annual Survey by applying formulas to calculate employment averages, total hours worked, and incident rates.
• Collected data for OSHA on an annual basis and met deadlines for daily, weekly, and monthly submissions.
• Reviewed industries and employment information collected and evaluated case narratives to meet OSHA Record Keeping Guidelines.
• Drafted standard and specialized correspondence, including program status reports and analytical studies.
• Worked under limited supervision with considerable latitude for initiative and independent judgment.

• Delivered exceptional customer service to TDH job applicants and department visitors through in-person interactions, phone calls, faxes, and emails.
• Managed incoming HR calls, assisted with job postings and departmental policies, and efficiently directed callers to the appropriate party.
• Compiled and organized application packages for job postings while maintaining a detailed log of distributed materials.
• Issued and tracked all TDH employee IDs in the Microsoft ID database.
• Recorded job vacancy hotline details for accurate tracking.
• Provided backup for the data entry section by distributing incoming mail and reviewing job applications.

• Completed all data entries within designated time frames to support timely payroll processing.
• Data entered was the time spent on the job performed for payroll purposes and all parts and prices used to complete the job.
• Recorded service reports with accuracy and efficiency to ensure reliable documentation.
• Detailed work performed by Service Technicians across various trades including air conditioning, electrical, plumbing, and general maintenance.
• Provided temporary staffing solutions at Evins Temporaries.

Performed complex technical duties with customers' requests to obtain birth and death certificates, marriage and divorce records, filing delayed birth records, adoptions, paternities, name changes, sex changes, and any amendments needed for birth and death records.

• Reviewed, evaluated, and abstracted customer requests, making technical decisions on their acceptability.
• Processed disinterment permit applications, ensuring compliance with legal requirements and facilitating timely approvals.
• Communicated extensively with customers via phone, fax, mail, or in person.
• Utilized numerous programs to produce these records, such as Fox Pro, internal database of Request Processing, WordPerfect 6.1, etc.
• All requests must be charged with a credit card and sent out within a specific time frame to ensure the customer receives the request overnight.
• This job required knowledge of departmental procedure, state law, and research tactics to find records.

• These duties included completing verbal and written employment verifications and utilizing the payroll earnings system, ABRA 2000, and WordPerfect.
• Filed and retrieved active and terminated employee files to support staff requests and ensure timely access to information.
• Maintained organization of file room inventory, ensuring quick access to documents for HR operations.
• Ordered supplies for HR staff using Purchasing/Inventory System, while maintaining organization of job applications for posted positions.
• Once a job was closed, the packet of job applications was sent to the program, and a log of what was sent was kept.
• Periodically purged and destroyed files and assisted data entry, entering new applications, and producing acknowledgment letters.

• Managed employee and applicant file room operations.
• These duties included completing verbal and written employment verifications, utilizing the payroll earnings system, ABRA 2000, and WordPerfect.
• Maintained and retrieved active and terminated employee files for staff as requested.
• Created employee files once Personnel Actions were received.
• Coordinated organization and tracking of file room inventory.
• Periodically purged and destroyed files and assisted data entry, entering new applications, and producing acknowledgment letters.

• Stapled and organized 1000 TDH employment applications weekly for accurate documentation.
• Organized and filed incoming job applications into categories for efficient retrieval.
• Pulled applicant files and made copies of the application when applicants applied for specific jobs to send to the program with the position available.
• Executed monthly purging of outdated applications and correspondence to maintain organized records.
• Sorted and distributed incoming mail daily while supporting weekly vacancy list distribution.
• Operated optical imaging equipment to scan and print applications not available in the filing system using 10-key touch.
• Changed toner in scanning equipment, copiers, and faxes regularly to ensure uninterrupted operation.
• Supported the front desk by answering incoming calls, assisting walk-in applicants, and issuing employee IDs.