TAMMIE E. McGOWAN

Experience professional aspiring to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. With over 25 years of successful proficiency in Customer Service, Inventory Management, and Quality in a 3PL Warehousing/Logistics environment bring a wide variety of experience to any company. Experienced in Import/Export Shipping and Receiving. Vast experience in Microsoft Office programs, working knowledge of QAD, MRP, ERP, and SAP and have the ability to learn any WMS systems quickly. Strong attention to detail, and the ability to multitask in a fast-paced environment. Extensive knowledge of Port Systems and container movement. Expertise in prioritizing projects, planning workflow, and managing employees to achieve operational goals. A resourceful individual with 18 years of active experience managing efforts within deadline-driven environments.

• Project Administrator/Customer Experience Designer, 09/2015, 04/2024, Coastal Logistics Group, Summerville, SC, Managed supply chain initiatives for multi-million-dollar projects for Volvo Cars, Mercedes Benz, and Walmart., Worked with Freight forwarders, transportation brokers, and site personnel to coordinate container movement to ensure capacity for the warehouse, and containers were pulled/returned prior to free time expiration or port cuts., Managed inventory of components in warehouse and arranged delivery to site., Oversaw daily inbound/outbound scheduling, created jobs in CRM and performed timely invoicing., Supplied weekly reports to Executive Leadership team on project status., Supported Operations team providing details on daily/weekly work tasks required., Contacted brokers for quotes on container/cargo movements to project sites realizing margins of more than 20% for the company., Monitored container status to avoid per diem/demurrage charges reducing costs to the company by 50%., Interacted with customers and anticipated customer needs to initiate assistance beyond expectations., Prepared estimates and invoices to customers using Microsoft CRM systems billing an estimated $500k monthly., Processed internal paperwork for all incoming and outgoing shipments., Supported Operations Manager by implementing several continuous improvement initiatives, including a whiteboard with weekly activities for floor personnel, outbound loading checklists, and setting up warehouse locations delivering an 18% increase in operations efficiency.
• CXD Performance Assessment and Assurance Manager, 04/2021, 08/2023, Coastal Logistics Group, Summerville, SC, Oversaw work performance and accuracy of billing of a team of highly experienced Customer Experience Designers (CXDs)., Provided support to CXDs throughout the month to ensure end-of-month invoicing was kept on track for reporting to Executive Leadership., Reviewed quotes to ensure all aspects of work completed were captured and processed accurately., Reviewed and investigated past-due accounts, including communication with customers for resolution collecting over $200,000 in past dues., Set up new systems and processes and provided training as required., Provided input to KPIs to monitor carrier performance and operations efficiency.
• Warehouse Technician / Inventory Control, 08/2014, 03/2015, Metalworx, Inc., Summerville, SC, Ensured that all materials, whether work in process, raw materials, purchased items, customer-supplied material, or finished goods, were properly received, and stored in the warehouse for future disposition., Performed cycle counts and inventory management transactions in the E2 shop system., Assisted Materials Manager with continuous improvement efforts., Implemented and maintained Inventory Record Accuracy process and metrics., Developed standard packaging requirements for finished goods and updated routing information in E2 Shop System.
• Materials Technician/Quality Auditor, 09/2009, 05/2014, Caterpillar Reman Powertrain Services, Summerville, SC, Managed teams of contract workers to successfully complete physical inventories in support of a warehouse consolidation project resulting in a $640k annual lease cost reduction., Assisted with managing and executing customer consigned inventory physical audits resulting in 99% accuracy for 4 consecutive years., Performed analysis and submitted proper documentation for approval to scrap excess material., Developed detailed kitting processes, including documentation (procedures and check sheets), trained team members, and ensured processes were audited for compliance., Drove continuous improvement culture by involving employees in problem-solving & decision making as well as recognizing them for exceptional work., Prepared charts and graphs to illustrate metrics, material handling, and machine utilization., Worked with Engineering department on continuous improvement initiatives using Quality tools such as DMAIC, Fishbone Diagrams, RCCA, PPAP, FMEA and Control Plans.