Overview
Work History
Education
Certification
Timeline
StoreManager
Tammie Meadows

Tammie Meadows

Cedar Bluff,Virginia

Overview

41
41
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Russel County School Board
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Assigned, explained and graded homework.

Medical Administrative Assistant

Jamal Sahyouni MD PC
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries

Customer Service Representative

Sykes Enterprises Incorporated
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Medical Collections Representative

Medical Data Systems Inc
  • Demonstrated excellent problem-solving skills when faced with complex situations involving multiple parties in resolving unpaid medical bills.
  • Improved patient satisfaction by effectively managing medical collections processes and promptly addressing concerns.
  • Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
  • Provided exceptional customer service by empathetically addressing patient concerns related to billing disputes or financial hardships.
  • Maintained accurate records of all collection activities, enabling easy retrieval and analysis of data for management reporting purposes.
  • Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices.
  • Conducted thorough audits of patient accounts to ensure accurate billing information, reducing instances of miscommunication between providers and payers.
  • Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.

Medical Collections Representative

EFG Financial Care Inc (NCO Financial Systems)
  • Demonstrated excellent problem-solving skills when faced with complex situations involving multiple parties in resolving unpaid medical bills.
  • Improved patient satisfaction by effectively managing medical collections processes and promptly addressing concerns.
  • Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
  • Provided exceptional customer service by empathetically addressing patient concerns related to billing disputes or financial hardships.
  • Maintained accurate records of all collection activities, enabling easy retrieval and analysis of data for management reporting purposes.
  • Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices.
  • Conducted thorough audits of patient accounts to ensure accurate billing information, reducing instances of miscommunication between providers and payers.
  • Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.
  • Ensured timely reimbursements by diligently researching insurance claims and negotiating settlements on behalf of providers.
  • Proactively identified fraudulent or inaccurate charge submissions through careful review and analysis of patient records, minimizing potential losses for the organization.
  • Assisted in developing internal training materials to enhance overall staff knowledge and improve operational efficiency within the department.
  • Implemented new strategies for recovering outstanding balances from unresponsive patients, resulting in a higher rate of successful collections efforts.
  • Trained new team members in company policies, procedures, and best practices related to medical collections operations ensuring consistency across the organization.
  • Reduced delinquency rates by maintaining consistent communication with patients regarding payment plans and outstanding balances.
  • Monitored changes in healthcare regulations including HIPAA compliance standards, ensuring adherence throughout the Collections department''s activities.
  • Contributed to a positive team environment by actively participating in departmental meetings, offering insights and suggestions for continuous process improvements.
  • Consistently exceeded performance metrics for collections efforts, contributing to the overall success of the Medical Collections department.
  • Collaborated with cross-functional teams to identify areas for improvement within the medical collections process, leading to reduced errors and increased revenue recovery.
  • Logged charges and payments within [Software].
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.

Customer Service Representative

Wyndham Vacation Resorts, Inc (Fairfield Resorts)
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.

Food Preparation Worker

Pia's Fine Italian Dining
  • Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
  • Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Implemented creative food presentation techniques, enhancing the overall dining experience for patrons.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

Factory Production Worker

Boddie Noell Enterprises INC (Lear Corporation)
  • Implemented best practices for material handling, contributing to reduced damage rates during transportation.
  • Reduced waste by effectively managing raw materials and keeping accurate inventory records.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
  • Enhanced production efficiency by operating various machinery and equipment in a timely manner.
  • Increased product quality by conducting regular inspections and identifying areas for improvement.
  • Participated in regular performance evaluations, identifying areas for growth and development within the role.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Carefully packaged finished products and prepared for shipment.
  • Operated Machinery
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Loaded and unloaded parts on production line to establish smooth operations.
  • Participated in training sessions to enhance skills and knowledge.

Waitress

NPC International, Pizza Hut
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Sales Associate

Prime Time Of Virginia Inc (Prime Time Video)
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Optimized store sales by effectively cross-selling relevant products during checkout procedures.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Nursing Assistant

Central Arkansas Nursing Centers
01.1994 - 01.2025
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Conducted patient and family education on the importance of proper nutrition, exercise, and self-care practices to foster overall health and wellbeing.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Supported needs of residents under long-term care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Delivered high-quality care to elderly patients in hospital facility.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Customer Service Representative

Kelly Services Inc And Subsiaries (Sprint)
01.1998 - 01.1999
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.

Cashier Team Lead

Walmart
01.1997 - 01.1998
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.

Human Resources Assistant

Southwest Virginia Community College
01.1992 - 01.1993
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Improved office efficiency by maintaining and organizing digital and physical files.
  • Assisted with daily office tasks, contributing to a well-run work environment.

Cashier

Boddie Noell Enterprises Inc (Hardee's)
01.1991 - 06.1991
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
  • Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Participated in team meetings focused on improving store performance metrics such as sales targets or customer satisfaction ratings.

Cashier

K-VA-T Food Stores Inc.
01.1988 - 01.1989
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Front End Food Cashier

McDonald's Restaurant (Mcmanagement Inc)
01.1984 - 01.1985
  • Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
  • Demonstrated flexibility in scheduling and availability, covering shifts as needed to maintain consistent staffing levels at the store.
  • Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Balanced cash drawers regularly, ensuring accuracy in financial reporting while maintaining accountability for funds received or disbursed.
  • Trained new employees on cashier procedures, store policies, and customer service techniques for a seamless integration into the team.
  • Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
  • Participated in team meetings focused on improving store performance metrics such as sales targets or customer satisfaction ratings.
  • Adhered to company policies for food handling and safety, reducing potential risks to customers and staff members.
  • Increased sales by promoting special offers and upselling products based on customer preferences.
  • Supported coworkers during peak hours by proactively assisting with additional tasks as needed.
  • Assisted in inventory management, ensuring accurate stock levels and proper product presentation.
  • Provided exceptional customer service by greeting customers promptly and answering questions knowledgeably.
  • Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
  • Collaborated with team members to achieve daily sales goals and maintain efficient store operations.
  • Maintained a clean and organized work area, contributing to a pleasant store environment.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Engaged customers to help create superior food and beverage experience.
  • Replaced CO2 tanks and soda syrups when depleted.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Inventoried par stock levels in coolers and racks.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Clerk-Typist Certificate - Clerical

Southwest Virginia Community College
Richlands, VA

Interior Decorator - Interior Design

IAP Career College
Portland, OR
04.2021

Certification

Clerk-Typist Certificate

Interior Decorator Certificate

Timeline

Customer Service Representative

Kelly Services Inc And Subsiaries (Sprint)
01.1998 - 01.1999

Cashier Team Lead

Walmart
01.1997 - 01.1998

Nursing Assistant

Central Arkansas Nursing Centers
01.1994 - 01.2025

Human Resources Assistant

Southwest Virginia Community College
01.1992 - 01.1993

Cashier

Boddie Noell Enterprises Inc (Hardee's)
01.1991 - 06.1991

Cashier

K-VA-T Food Stores Inc.
01.1988 - 01.1989

Front End Food Cashier

McDonald's Restaurant (Mcmanagement Inc)
01.1984 - 01.1985

Substitute Teacher

Russel County School Board

Medical Administrative Assistant

Jamal Sahyouni MD PC

Customer Service Representative

Sykes Enterprises Incorporated

Medical Collections Representative

Medical Data Systems Inc

Medical Collections Representative

EFG Financial Care Inc (NCO Financial Systems)

Customer Service Representative

Wyndham Vacation Resorts, Inc (Fairfield Resorts)

Food Preparation Worker

Pia's Fine Italian Dining

Factory Production Worker

Boddie Noell Enterprises INC (Lear Corporation)

Waitress

NPC International, Pizza Hut

Sales Associate

Prime Time Of Virginia Inc (Prime Time Video)

Clerk-Typist Certificate - Clerical

Southwest Virginia Community College

Interior Decorator - Interior Design

IAP Career College

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Tammie Meadows